- Lumen (Richmond, VA)
- …handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure ... billing disputes * Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology… more
- Lumen (Richmond, VA)
- …handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure ... billing disputes * Responsible for **renewal and re-rate implementation** via contract end-date management, leveraging renewals to influence customer technology… more
- Amentum (Arlington, VA)
- **This position is contingent on contract Award** Amentum is seeking a ** Customer Engagement Officer** to support an upcoming contract . The tasks are ... files + Demonstrated the ability to successfully serve in a customer service -focused role + Demonstrated the ability to successfully manage concurrent projects… more
- CACI International (Chantilly, VA)
- …effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer ... networking + Current IAT Level II - Security + Customer service and/or support experience working in...including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates,… more
- GE HealthCare (VA)
- …more efficiently. 7. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely ... Acts as the primary GEHC Services face to the customer . Responsible for meeting the daily service ...potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue… more
- ManTech (Herndon, VA)
- …plan and develop project schedule and artifacts + Create and maintain the contract service catalog, securing, managing and controlling pricing + Ensure accuracy ... **ManTech** seeks a motivated, career and customer -oriented ** Service Catalog Manager** to join...to gather and validate catalog data, ensuring alignment with customer requirements and contract scope + Analyze… more
- E-volve Technology Systems, Inc. (Reston, VA)
- … Desk support + Ability to thrive in a fast-paced environment + Exceptional customer service skills with the ability to multitask + Excellent communication ... Salaries are dependent upon a wide range of factors including position requirements, customer /program needs, individual qualifications, education, experience,… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** + ... Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined… more
- Amazon (Arlington, VA)
- …of communication among AWS and government stakeholders. - Lead operational and contract performance discussions with customer stakeholders through formal program ... exceptional Region Manager to provide support to the Infrastructure Strategy and Service Integration Team in the Federal Delivery Organization. The Federal Delivery… more
- GE HealthCare (VA)
- …more efficiently. + Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely ... troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. **Job Description**… more