- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off management , ... Collects metrics on the workforce and workload. Analyzes data to determine trends and formulates plans to...service level variations by working with client and operations management to match staff to demand and/or reallocate task/work/call… more
- BlackRock (New York, NY)
- …optimization + Execute standard operating procedures (SOPs) for sales order and contract management to drive compliance and consistency. Stakeholder Relationship ... in resolving concerns in a timely manner and escalate issues only when necessary. Data Management , Administration and Reporting + Maintain accurate sales data… more
- Evolent (Albany, NY)
- …sites of care/service is preferred + Familiarity with value-based care and utilization management is preferred + Understanding of data systems and the critical ... candidates the opportunity to generate meaningful impact through translating disparate data points into tangible insights and actions. Our team values accuracy,… more
- City of New York (New York, NY)
- …Description **This is not a Help Desk/Desktop support position** The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that ... of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and ... criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and...standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …needs and translate them into application requirements + Uses a requirements management system to document requirements, prioritizes and tracks history of changes. ... Creates and executes queries in Requirement Management System. Leads requirement reviews and refinement meetings. +...analysis and validation of complex or non-routine requirements. Analyze data sets and create charts and graphs for defined… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …Medicare regulatory documents, and other customer notifications regarding product and contract updates. Essential Accountabilities: Level I + Responsible for coding ... for both content and document testing, and identifies benefit data requirements to complete testing. Adheres to all regulatory...and required. + Performs other functions as assigned by management . Level II (in addition to Level I Accountabilities)… more
- City of New York (New York, NY)
- …serves on behalf of the Mayor as the City's liaison with both labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, ... 13 (July 24, 1990). Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Medicare Part B… more
- City of New York (New York, NY)
- … data -driven portfolio planning, and cost-effective project delivery and management . The Division also positions NYCHA's housing portfolio for the future ... while fostering opportunities for economic mobility. NYCHA's Asset & Capital Management (A&CM) Division integrates and aligns the Authority's existing development,… more
- Highmark Health (Albany, NY)
- …monitors regulatory changes, legislative efforts, industry trends, and/or contract changes. **ESSENTIAL RESPONSIBILITIES** + Manage and coordinate compliance ... and regulatory bodies; performing and providing oversight of the care management delegation functions of multiple vendors through review of annual assessments,… more