- Mass Markets (GA)
- …the customers reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments ... issues when needed + Comfortable using a Knowledge Base system in conjunction with your call handling + Accurately...or equivalent + Understand the basics of VoIP Phone systems , internet gateways, and HD video. + The ability… more
- Mass Markets (GA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other departments to ... tasks in a courteous and professional manner + Utilize systems and technology to complete account management tasks +...and the ability to learn new and complex computer system applications + Highly reliable with the ability to… more
- Mass Markets (Savannah, GA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other departments to ... tasks in a courteous and professional manner + Utilize systems and technology to complete account management tasks +...and the ability to learn new and complex computer system applications + Highly reliable with the ability to… more
- Mass Markets (Savannah, GA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other departments to ... tasks in a courteous and professional manner + Utilize systems and technology to complete account management tasks +...and the ability to learn new and complex computer system applications + Highly reliable with the ability to… more
- Mass Markets (Savannah, GA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve issues ... as applicable + Utilize systems and technology to complete account management tasks +...PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain… more
- Mass Markets (Savannah, GA)
- …to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other departments to ... tasks in a courteous and professional manner + Utilize systems and technology to complete account management tasks +...PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain… more
- Mass Markets (Savannah, GA)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... issues when needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the… more
- Mass Markets (Savannah, GA)
- …Protect sensitive customer data and comply with privacy regulations. + Use internal systems and knowledge bases to support customer needs. + Stay current with ... training materials, system updates, and policy changes. + Meet attendance, performance,...with high accuracy. + Ability to multitask across multiple systems and screens while engaging with customers. + Familiarity… more
- Mass Markets (Savannah, GA)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge base and training to accurately answer customer questions… more
- Mass Markets (Hinesville, GA)
- …first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... + Accurately document and process customer claims in appropriate systems . + Lead fact-finding discussions to determine the best...Word, Outlook) + Basic understanding of the Windows operating system + Highly reliable with the ability to maintain… more