- Mass Markets (Wichita, KS)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge base and training to accurately answer customer questions… more
- Mass Markets (Wichita, KS)
- …call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other departments ... issues when needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the… more
- Mass Markets (Wichita, KS)
- …aiming for first-contact resolution + Researching and retrieving information across systems to address customer concerns + Collaborating with other departments to ... complex issues + Accurately documenting customer interactions and claims in internal systems + Using available resources and training to provide accurate information… more
- Mass Markets (Wichita, KS)
- …first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... + Accurately document and process customer claims in appropriate systems . + Lead fact-finding discussions to determine the best...Word, Outlook) + Basic understanding of the Windows operating system + Highly reliable with the ability to maintain… more
- Mass Markets (KS)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... + The ability to multi-task using multiple screens and systems while talking on the phone with customers. +...and the ability to learn new and complex computer system applications including corporate intranet + Basic knowledge of… more
- KeyBank (Overland Park, KS)
- …completed timely + Manage and ensure the data contained in the servicing system is updated to reflect the current status regarding insurance policy effective dates ... review documentation as required are completed in the Insurance System for all loans + Conduct periodic audits of...in prioritization of tasks + Expert ability to navigate systems and input data effectively + Ability to work… more
- Mass Markets (Wichita, KS)
- …or engineering teams. + Document all interactions and solutions in the ticketing system . + Maintain up-to-date knowledge of products, services, and system ... in a contact center. + Strong knowledge of operating systems , browsers, and common software. + Excellent communication and...a computer and other office equipment, including a phone, copier , and printer. The employee may occasionally be required… more
- Mass Markets (Wichita, KS)
- …to understand customer needs and provide accurate solutions. + Research internal systems to locate missing information and coordinate with other departments as ... effective problem-solving and communication. + Stay current with training materials, system updates, and program knowledge. + Maintain confidentiality and protect… more
- Mass Markets (Wichita, KS)
- …+ Understand customer needs and recommend tailored solutions + Use internal systems to manage accounts and process orders accurately + Research and resolve ... or appropriate teams + Stay current with training, updates, and system changes + Meet attendance, punctuality, and performance expectations CANDIDATE QUALIFICATIONS… more
- Mass Markets (Wichita, KS)
- …issues + Manage customer accounts and process orders accurately using our systems + Follow scripts, policies, and procedures to ensure consistency and compliance ... to appropriate team members when needed + Stay current with training, system updates, and team communications + Maintain excellent attendance and punctuality… more