- Mass Markets (Las Cruces, NM)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain...a computer and other office equipment, including a phone, copier , and printer. The employee may occasionally be required… more
- Mass Markets (Las Cruces, NM)
- …accounts + Escalate customer dissatisfaction to managerial team + Utilize systems and technology to resolve initial interactions CANDIDATE QUALIFICATIONS WONDER IF ... PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain...a computer and other office equipment, including a phone, copier , and printer. The employee may occasionally be required… more
- Mass Markets (Las Cruces, NM)
- …KEY RESPONSIBILITIES + Listen to and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain...a computer and other office equipment, including a phone, copier , and printer. The employee may occasionally be required… more
- Mass Markets (Las Cruces, NM)
- …+ Understand customers needs, resolving technical inquires efficiently + Utilize systems and technology to complete account management tasks + Troubleshoot products ... PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain...a computer and other office equipment, including a phone, copier , and printer. The employee may occasionally be required… more
- Mass Markets (Mesilla, NM)
- …to supervisors when necessary. + Document all customer interactions in the CRM system . + Meet or exceed performance metrics including call quality, handle time, and ... multitasking abilities. + Proficiency in using computers and CRM systems . + Fluent in English and Spanish is a...a computer and other office equipment, including a phone, copier , and printer. The employee may occasionally be required… more
- Mass Markets (Las Cruces, NM)
- …actively to understand customer needs and provide accurate solutions + Use internal systems and tools to manage accounts and process inquiries + Identify and act ... materials + Maintain accurate documentation of customer interactions in CRM systems + Adhere to all scripts, policies, and confidentiality requirements CANDIDATE… more
- Mass Markets (NM)
- …will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our ... + Improve the customer's experience + Utilize our service techniques and systems + Escalate customer dissatisfaction to proper channels In addition to becoming… more
- Mass Markets (Las Cruces, NM)
- …performance. + Facilitate classroom-style training on products, services, techniques, systems , and processes. + Assists in planning, conducting, coordinating, and ... delivery effectiveness + Develop and create training resources and maintain/update systems training environment and library of training resources to align with… more
- Mass Markets (Las Cruces, NM)
- …+ Listen actively to understand customer needs and resolve issues + Research systems to locate missing information and collaborate with internal teams + Manage ... customer accounts and process orders accurately using company systems + Follow scripts, policies, and compliance guidelines + Maintain accurate records and protect… more
- Mass Markets (Las Cruces, NM)
- …answer customer questions + Maintain accurate and detailed records in CRM systems + Handle financial inquiries with strict adherence to confidentiality and ... customer service role + Ability to multitask across multiple systems while on calls + Typing speed of 30-45...a computer and other office equipment, including a phone, copier , and printer. The employee may occasionally be required… more