- ServiceNow, Inc. (Vienna, VA)
- …to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change ... resolution. + Act as an escalation point for customer-impacting business- critical issues. **To be successful in this role, we...all levels of management + Working knowledge of ITIL incident , problem and release management process and procedures +… more
- Navy Federal Credit Union (Vienna, VA)
- …centric environments. + Experience supporting AI Operations, observability and incident management. + Extensive experience with Agile practices including Scrum, ... with little or no technical background. + Expert problem solving, collaboration, critical thinking, team building, and presentation skills. + Expert skill in… more
- Insight Global (Mclean, VA)
- …existing IT Service Management functions. This position owns and drives Major Incident bridges and Problem investigations to minimize critical service ... Change Management lifecycle. The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.… more
- GovCIO (Richmond, VA)
- …such as Postgres, NoSQL, SQL and Cassandra DB. + Provide day-to-day incident and deployment support of multiple database technologies, including Oracle, SQL Server, ... user support, performance monitoring and tuning, and capacity planning. + Manage incident response via the USPS ServiceNow application in accordance with the… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager * 3 years of experience using incident management tools such ... duties include: * Works on high visibility or mission critical aspects of a given program and performs all...incidents that arise in all environments. Provide support on Incident bridge calls with emphasis on restoring service to… more
- Tau Six (Chantilly, VA)
- …the oversight and management of information technology projects in support of critical Defense priorities. The ideal candidate will bring excellent cybersecurity and ... responsibilities will also include elements of physical and environmental protection, incident handling, and security training and awareness. In close coordination… more
- Parsons Corporation (Centreville, VA)
- …**What You'll Be Doing:** + Review, process, suspense, and distribute traffic incident and accident reports, tickets, complaints, and incident and information ... revocation, and debarment programs and actions. + Ensure the National Incident -Based Reporting System (NIBRS), Defense Incident -Based Reporting System (DIBRS),… more
- Dollar Tree (Chesapeake, VA)
- …reoccurring issues to make recommendations to resolve ticket volume + Assist with critical incident management escalations to ensure IT business and IT leaders ... are kept abreast of the status related to the critical incident . **Other** **Responsibilities:** + Assist Data...incident . **Other** **Responsibilities:** + Assist Data Center Operations Manager and other IT teams with special projects that… more
- Truist (Richmond, VA)
- …for ensuring the operational integrity, availability, and performance of mission- critical systems. This role involves managing technical incidents, troubleshooting ... to diagnose and resolve technical issues, implementing long-term fixes to prevent incident recurrence. 3. Use monitoring tools (eg, Splunk, Dynatrace, CloudWatch) to… more
- Amentum (Warrenton, VA)
- …passionate individuals inWarrenton, VA. In this role you will support challenging, mission- critical projects that make a direct impact on the Nation's security and ... Guided, and Solutions Driven. Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently… more