- Wolters Kluwer (Springfield, IL)
- …and deep product/service knowledge. + ** CRM Expert:** Masterful use and strategic management of CRM systems. + ** Customer Advocacy Expert:** Leading ... and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data. + Design and lead top-tier training programs for… more
- R1 RCM (Chicago, IL)
- …of cross-collaboration with multiple organization units. **RESPONSIBILITIES** + Client Relationship / Management : 30% + Collaboration with other R1 functions: ... sales quota: 15% + Document the client experience in CRM : 5% + Drive high Net Promoter Score (NPS)...and presentation of business reviews. + Assist in the implementation of new solutions and onboarding of new clients.… more
- Wolters Kluwer (Riverwoods, IL)
- About the Role: As a Manager , Sales, you will drive the success of a dedicated sales team, overseeing their performance and ensuring the achievement of departmental ... leverage your sales expertise to propel our organization forward. The National Sales Manager for ftwilliam.com has the primary responsibility to drive the FTW Sales… more
- BioLife Plasma Services (Bannockburn, IL)
- …center management or vendor management are a plus. **Preferred** + Certified Call Center Manager (CCCM) + Certified Outsourcing Professional (COP) + ... advanced call center technologies, such as AI, IVR systems, CRM tools, and workforce management platforms. +...ability to implement feedback mechanisms. + Excellent communication and relationship management skills, experience in vendor … more
- Sharp Electronics Corporation (Downers Grove, IL)
- …with internal sales, operations, and service teams to ensure seamless delivery and customer satisfaction. + Use CRM tools (eg, Salesforce.com) to manage ... accounts. In parallel, you will manage and expand existing customer relationships to deepen solution adoption and increase account...pipeline, track activities, and maintain detailed client records . + Provide consistent reporting to senior … more
- SHI (Chicago, IL)
- …through strategic solution selling, technical enablement, and proactive account management . The BSE works cross-functionally with SHI's sales organization, Cisco, ... partners to create and deliver value-driven solutions that address complex customer business challenges. This role blends technical expertise, business acumen, and… more
- NTT America, Inc. (Chicago, IL)
- …an experienced **Contact Center Manager ** with a demonstrated understanding of customer service and contact center management tools and processes (eg ACD, ... with NTT DATA Management and the client's management to ensure customer servicing issues are...artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and… more
- Grant Thornton (Downers Grove, IL)
- …experience methodologies + Strong understanding of marketing technology platforms including CRM , marketing automation, and content management systems + ... Grant Thornton is seeking a Go-to-Market Experience Manager - Retention & Expansion to join the...expansion stage (post-sales) of the client journey + Analyzing customer insights (from external and internal clients) and behavioral… more
- RELX INC (Springfield, IL)
- …to provide customer -centric levels of feedback regarding the design and implementation of product enhancements + Partner with the Sales Organization on retention ... general and targeted product review and perform specified research training (both in-person and virtual) for a curated subscriber... Experience + Technical tracking of all activity via CRM tools + Adoption of workflow management … more
- Wolters Kluwer (Chicago, IL)
- …and satisfied, that expectations are met and exceeded and that renewals are achieved. + Customer Relationship Management + Partner with Sales to build and ... these relationships to drive product adoption and customer satisfaction + Implementation and Project Management + Understand and uncover customer … more