- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …must be able to identify situations that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone ... The ER&R Support Analyst will be a member of the...communication, and working within spreadsheets and a CRM application. **Key Responsibilities:** + Analyze incoming cases to… more
- Cardinal Health (Albany, NY)
- …to program business rules. + Report system issues that can impact our client relationship management system ( CRM ) and/or productivity in a timely manner. ... experience preferred. + 3-5 years of experience in related field of patient support programs preferred. + Previous management experience preferred. + Previous… more
- Justworks (New York, NY)
- Customer Support Advocate, Employees New York,...resource for customers + Manage open cases in our CRM to resolve inquiries in shortest possible time frame ... a lot and join a fast growing company with a top notch culture. The Customer Support team at Justworks is in charge of leading all customer service… more
- Healthfirst (NY)
- … Management Department + Experience navigating multiple technologies including a Customer Relationship Management System (ie, locate information, route ... **Duties and Responsibilities:** + Provides excellent quality customer service to our members and//or providers relating to authorization updates, questions//issues… more
- Stark Tech Group (Buffalo, NY)
- …IT Support Administrator is responsible for providing advanced technical support , leadership, and customer -focused solutions to ensure secure, efficient, and ... and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer -focused. Here are some of the benefits we provide: + Paid Time Off &… more
- IBM (Poughkeepsie, NY)
- …a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject ... projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM ), TCP/IP Networking and other Technical … more
- Pioneer Bank (Albany, NY)
- …Keeps a comprehensive record of all calls and/or interactions in Salesforce, a customer relationship management system. + Navigates multiple computer systems ... Android), Windows environment, Microsoft Office Suite, and capacity to learn banking and customer relationship management systems. + Must be comfortable with… more
- US Bank (New York, NY)
- …we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our ... Day One. **Job Description** _Delivers and successfully implements marketing and sales support related programs into US Bancorp sites within a specific business… more
- Molina Healthcare (Syracuse, NY)
- **JOB DESCRIPTION** **Job Summary** Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and ... to improve our member and provider experiences. **Job Duties** * Provide service support to members and/or providers using one or more contact center communication… more
- B&H Photo (New York, NY)
- …sales processes, enterprise procurement, and institutional buying patterns . Experience with customer service operations, support ticket management , and ... B&H today! Position Overview We are seeking a Product Manager to lead product development for customer ...complex business customer needs while delivering core customer experience features including account management , wish… more