- SAP (Palo Alto, CA)
- …are early in their career. **Who You'll Become** The Customer Success Manager ( CSM ) works directly with customers to guide them through their business journey with ... our solutions. The CSM works to increase customer satisfaction, retention, renewals, references,...for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle,… more
- ServiceNow, Inc. (Santa Clara, CA)
- …and Public Sector, built as extensions of our core - Customer Service Management ( CSM ), Field Service Management (FSM), Configure Price Quote (CPQ) and Sales & Order ... a lower cost. **The Role** As a Principal Outbound Product Manager in the CSM Outbound Product Management team, you will be key to scaling our go-to-market efforts… more
- ServiceNow, Inc. (Santa Clara, CA)
- …skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching ... It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over… more
- Zoom (San Jose, CA)
- …Developer. You'll bring deep expertise in the Customer Service Management ( CSM ) module to design, develop, and maintain advanced workflows, integrations, and ... architecture. Also you need to be well-versed in customizing and extending CSM capabilities to meet complex enterprise requirements. This position requires a highly… more
- Hartford Steam Boiler Inspection and Insurance Company (San Francisco, CA)
- …contact for questions related to HSB's digital risk management services. The CSM is responsible for ensuring that customers (including insureds, client companies, ... product management, cyber concierge, or vendors / partners. Based on the CSM 's technical background and customer interactions (and the data those interactions… more
- CGI Technologies and Solutions, Inc. (San Diego, CA)
- …more senior-level expertise * Assist the Government Customer Service Manager ( CSM ) with inquiries from Congress, Headquarters, White House, and other Government ... preparation of training packets for acceptance agent seminars. Assist CSM with passport acceptance facility certification and update corresponding acceptance… more
- Google (Sunnyvale, CA)
- …customer success metrics (eg, product adoption, sentiment). The Customer Success Management ( CSM ) team for Google Workspace is a proactive and strategic function ... well as 1:1 engagements with the largest customers. The CSM team also acts as a crucial feedback loop,...and engineering teams to inform future development. Ultimately, the CSM team is the customer's advocate within Google, ensuring… more
- ITT (Valencia, CA)
- …industrial, medical, and energy markets. **Position Summary** The Customer Service Manager ( CSM ), under the direction of the Director(s) of Sales is responsible for ... Shipment of ITT Aerospace Controls products to the worldwide customer base. The CSM is responsible for leading and coaching the broader based customer service team… more
- Kimpton Hotels & Restaurants (Sacramento, CA)
- …feel it; you'll feel it too. **What You'll Do** The Conference Services Manager ( CSM ) acts as the liaison between the hotel operations departments and the client. ... The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the… more
- PagerDuty (San Francisco, CA)
- …such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. **Basic Qualifications** + Ability to communicate and ... impact and effectiveness. + Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities. + Minimum of 10 years experience with a… more
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