- Mastercard (San Francisco, CA)
- …Overview The Client Success team is looking for a Manager, Customer Success Management ( CSM ) to act as the strategic liaison between Mastercard and our clients. This ... role is responsible for driving high-level engagement with strategic clients, ensuring their success with Mastercard's products and services, and identifying growth opportunities for the business. You will be a key player in helping strengthen relationships… more
- Norstella (Sacramento, CA)
- …ownership of your goals, milestones, and accomplishments. + Be described as an excellent CSM by your peers, Sales & Product Management Teams. + Facilitate an optimal ... new user on-boarding experience by ensuring users are active within 30 days of license allocation, with clearly documented user Success Criteria. + Form trusted partner relationships with accounts and users. + Strongly align with key buyers and users within… more
- Walmart (San Bruno, CA)
- …in a program management capacity with large scale complex projects + PMP and CSM certifications are a plus + Well versed in Program management methodologies and able ... to navigate Product Life cycle in tandem with the PMO, Product Managers, Product Marketing Managers with ability to deploy flexible approach to meet the needs of a broad group of diverse stakeholders. + Strong analytical and presentation skills with an… more
- Cushman & Wakefield (Palo Alto, CA)
- …management or related experience **ADDITIONAL ELIGIBILITY QUALIFICATIONS** + CPM, RPA, or CSM designation or in process + Possess real estate license + Strong ... knowledge of finance and building operations + Ability to analyze, prioritize, and delegate + Ability to effectively manage a team of professionals, including both employees and vendors* Previous experience in analyzing and negotiating commercial lease and/or… more
- Medtronic (CA)
- …field team + Leads coordination of new-hire training with accountability to hiring manager ( CSM or RM) + Responsible for new hire sign-off + Delivers new product and ... procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers. + Execute engaging field sales and clinical specialist field education programs… more
- SAP (Palo Alto, CA)
- …of contact for AppDev & AI domain topics, collaborating with Sales, GTM, CSM , and Product teams. + **Consumption Opportunity Lifecycle:** Oversee the lifecycle from ... intake to validation, Consumed ACV forecasting, and post-engagement impact + **Campaign Oversight:** Own and support domain-aligned campaigns and programs with regional and global marketing. + **Reporting & Feedback:** Drive the Voice of Customer (VoC) for the… more
- ServiceNow, Inc. (San Diego, CA)
- …implementations of ServiceNow HR Service Delivery (HRSD) and Customer Service Management ( CSM ) is a MUST + Management consulting experience + Ability to travel ... up to 80% + Creativity with comfort running programs independently within a "startup-paced" environment + Success driving complex issues through analysis and resolution + ServiceNow certifications in aligned workflow + Large program experience leading… more
- ServiceNow, Inc. (Santa Clara, CA)
- …and ensuring the performance, reliability, and scalability of the Customer Service Management ( CSM ) product line. **What you get to do in this role:** ** ** ... + Maintain and enhance existing automated testing frameworks + Design and execute comprehensive test plans, including automation + Collaborate with developers to define targeted testing strategies for new features + Collect, analyze, and report quality metrics… more
- CGI Technologies and Solutions, Inc. (San Diego, CA)
- …greets," set-up training sessions, conduct office tours, etc. * Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. ... * Contact applicants to request necessary documents. * Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. * Per the guidance of DOS Passport Specialists, generate… more
- KBR (Carlsbad, CA)
- …and automated testing practices. Preferred Qualifications: + Scrum Master certification ( CSM , PSM) or equivalent is highly desirable. + Experience with enterprise ... software development, microservices architecture, and RESTful APIs. + Background in cybersecurity or secure software development practices. + Familiarity with agile project management tools (eg, Jira, Azure DevOps, Trello). + Experience in mentoring or… more