- Teleperformance USA (VA)
- …understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM , and ITOM platforms.** + **Conduct compelling product demonstrations, proof of ... pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM , and ITOM products.** + **Demonstrated ability to design and present complex… more
- Norstella (Richmond, VA)
- …and Executive Business Reviews General Client Success Support * Collaborate with CSM to prepare content for client deliverables and presentations aligning with the ... partnership reviews, training presentations, etc.) * Fill in for CSM on client support inquiries or projects as needed... on client support inquiries or projects as needed ( CSM back-up for out of office, travel, conflict, etc.)… more
- NTT America, Inc. (Richmond, VA)
- …on operational excellence and customer satisfaction. In this role, the Senior CSM works closely with enterprise clients to help drive positive outcomes, support ... account retention and growth through effective relationship management. The Senior CSM assists in managing the relationship lifecycle for assigned accounts, serving… more
- Steampunk (Mclean, VA)
- …Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management ( CSM ), and other platform capabilities. This role works closely with product ... such as: + Certified Application Developer (CAD) + ITSM, ITOM, CSM micro-certifications + Discovery or Service Mapping certifications + Experience supporting… more
- Koniag Government Services (Chantilly, VA)
- …LLC a Koniag Government Services company, is seeking a Certified Scrum Master ( CSM ) to support KMS and our government customer. This position is remote. This ... Management Solutions (KMS) is seeking a skilled and Certified Scrum Master ( CSM ) to lead our ServiceNow (SNOW) implementation project. The ideal candidate will… more
- EPAM Systems (Mclean, VA)
- …added advantage if certified application developer and experienced in CSM , NowAssist, and AgenticAI implementations. Req# 891087844 **Responsibilities** + Design, ... requirements and translate them into technical solutions. + Support CSM (Customer Service Management) implementations with configuration, customization, and… more
- H&R Block (Woodbridge, VA)
- …problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager ( CSM ) , or District General Manager ( DGM ) as needed + Communicate ... job duties + Other duties as assigned by the DOC or in partnership with the CSM What you'll bring to the team Education: + High school diploma or equivalent Work… more
- Koniag Government Services (Fort Lee, VA)
- …a Koniag Government Services company, is seeking a skilled and Certified Scrum Master ( CSM ) to lead the implementation of AI and Automation work. The ideal candidate ... Professional (PMP) + Professional Scrum Master (PSM) + Certified ScrumMaster ( CSM ) + PMI-Agile Certified Practitioner (PMI-ACP) **Required Skills and Competencies:**… more
- Zoom (Richmond, VA)
- …Launch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use + Product Feedback: Provide strategic feedback to ... Maximize customer engagement through webinars, micro-learnings, and educational content + CSM Enablement Impact: Measure internal adoption of assets and reduction in… more
- Steampunk (Mclean, VA)
- …experience serving as the Product Owner or Scrum Master + Must have CSM and SAFe certifications + Bachelor's degree in Business Administration, Computer Science, MIS ... experience serving as the Product Owner or Scrum Master + Must have CSM and SAFe certifications + Bachelor's degree in Business Administration, Computer Science, MIS… more