- Paychex (Phoenix, AZ)
- …improving retention, resolving issues, and reducing churn. Customer Success Managers ( CSMs ) generally handle around 165 less complex accounts, focusing on small ... to mid-sized businesses (SMB) and mid-market segments. These customers usually have a single buying center and utilize a limited range of Paychex services. Responsibilities + Each month, analyze and respond to usage data, prioritizing 'at risk' customers to… more
- Amazon (Tempe, AZ)
- …grow through our tools, models, and insights delivered by Customer Success Managers ( CSMs ). SAS Customer Success Managers are supported by a team of specialists ... focused on the inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our Tenets 1 | Focused on growth. We… more
- Umpqua Bank (AZ)
- …team members, Commercial Portfolio Managers (CPM's), Client Solutions Managers (" CSMs ") and Commercial Relationship Managers to accurately present findings, ... including business rationale and risk mitigations,in order toobtain credit approval and meet customer needs. Prior experience working with Tribes is preferred for this position. + Analyze business, industry, financial data and other supporting credit… more
- Trellix (Phoenix, AZ)
- …report, and optimize customer participation and feedback metrics + Collaborate with CSMs to identify and nurture promoters for review generation **Field & Sales ... Collaboration** + Act as the go-to point for sales and field teams to request references, customer content, or program updates + Deliver sales-ready materials and support internal awareness of advocacy assets and activities + Maintain and regularly update the… more