- SAP (Chicago, IL)
- …Sales Operations Specialists, Sales Development Executives (SDE's), Customer Success Managers ( CSMs ), Solution Engineers (for LeanIX & Signavio), Field Marketing and ... Partner Manager. Team Culture Our team operates with a high degree of trust, ownership, and cross-functional collaboration. We emphasize clarity, continuous learning, and open communication-everyone's input is valued, regardless of role or experience. Feedback… more
- NTT America, Inc. (Springfield, IL)
- …innovative approaches to account management. . Share expertise with other CSMs , fostering a collaborative culture focused on customer-centric solutions and ... continuous improvement. . Lead by example in customer communications, project management, and issue resolution, demonstrating excellence in all aspects of account management. **Reporting and Insights** . Track, analyze, and report on key metrics for assigned… more
- CADDi (Chicago, IL)
- …to value realization to expansion. This is not a typical CS role. CADDi's CSMs act as strategists, operators, project managers, and change leaders. You will work ... alongside Sales, Solutions, Product, Engineering, and our Japan HQ to drive measurable customer impact and business growth. If you're someone who thrives in fast-paced, ambiguous environments and loves solving real operational problems with customers, this is… more
- Oracle (Springfield, IL)
- …of AI-generated insights against real-world complexity. + Partner with internal teams ( CSMs , ACS, PS, AMO) in Customer engagement to surface patterns and evaluate ... remediation and outcomes from the customer's perspective. + To improve quality and reliability of statuses, summaries and tagging assess Customer interactions, risks, remediation plans, and executive narratives in live settings. QA and Calibration (60%) +… more
- PagerDuty (Springfield, IL)
- …data to inform decision-making and improve processes. + Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the ... use of playbooks to improve adoption. + Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based. Cross-Functional Collaboration: + Effectively link business objectives in favor of… more
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