- Intuit (New York, NY)
- …Collaborate with internal teams (eg, product support, professional services, sales, CSMs ) to resolve complex customer challenges and ensure a seamless onboarding ... journey. Act as a central point of contact for implementation-related activities. + **Best Practices & Customization:** Advise clients on best practices for using IES and customize settings, reports, and dashboards to meet specific business requirements. +… more
- City of New York (New York, NY)
- …unit reviews, processes and updates data on Child Support Management System ( CSMS ) and Automated State Support Tracking System (ASSETS) case level and account ... level cases to ensure accuracy and completeness of the data and the proper functioning of automated case processing systems in compliance with agency operations and policy and federal and state mandates. This is accomplished through comprehensive case reviews,… more
- Justworks (New York, NY)
- …point of contact for product-specific upsell motions, working in partnership with CSMs , Support, and Customer Retention as appropriate. + Partner with product ... Specialists to deliver expert-backed, consultative sales experiences, bringing them in as needed to support quoting strategy and customer education. + Ensure a seamless handoff to onboarding and support teams, managing expectations with clarity and care… more
- City of New York (New York, NY)
- …unit reviews, processes and updates data on Child Support Management System ( CSMS ) and Automated State Support Tracking System (ASSETS) case level and account ... level cases to ensure accuracy and completeness of the data and the proper functioning of automated case processing systems in compliance with agency operations and policy and federal and state mandates. This is accomplished through comprehensive case reviews,… more
- Amazon (New York, NY)
- …and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen, ... program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize… more
- DoorDash (New York, NY)
- …data-driven interventions. + Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, ... while capturing product feedback through our Product Ambassador Program. We're excited about you because + You have experience in Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth… more
- Dynatrace (New York, NY)
- …work across teams including Dynatrace's innovation labs, Dynatrace's Expert Services consultants, CSMs and marketing. **About you:** To ensure your success as a ... Solutions Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and… more
- Trellix (Albany, NY)
- …report, and optimize customer participation and feedback metrics + Collaborate with CSMs to identify and nurture promoters for review generation **Field & Sales ... Collaboration** + Act as the go-to point for sales and field teams to request references, customer content, or program updates + Deliver sales-ready materials and support internal awareness of advocacy assets and activities + Maintain and regularly update the… more
- City of New York (New York, NY)
- …will: - Retrieve and update data from the Child Support Management System ( CSMS ), Automated State Support and Enforcement Tracking System (ASSETS), and the Welfare ... Management System (WMS). - Respond to verbal inquiries and assist clients with questions regarding child support; review applications to ensure information is complete, correct and that client is noncash recipient; utilizes database systems to ensure accurate… more
- IBM (New York, NY)
- …to drive demand and deal progression * Client Engineering to drive demand * CSMs to drive deployment and consumption * Understand how to coordinate and leverage ... Partner ecosystem resources, if applicable, to drive business value for the client * Ability to build and develop strategic, trusted client relationships * Understand and apply consultative selling **Preferred technical and professional experience** *… more