- Custom Computer Specialists (Hauppauge, NY)
- …Analyst (ESA) plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. Primary ... responsibilities include; providing first-level customer support of the software application (via phone and...support), rapid resolution of client issues, and delivering superior customer satisfaction. The ESA needs to be motivated, technically… more
- Oracle (Albany, NY)
- …define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product team. This includes ... request automation, knowledge management, agents that handle real-time digital customer interactions to drive self-service containment, and integration with Contact… more
- Oracle (Albany, NY)
- …feels empowered and set up for success. **Job Description** The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level ... for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription… more
- TD Bank (Bronx, NY)
- …investments and providing financial plans + Demonstrates a commitment to being customer -centric by delivering legendary service during every customer interaction ... Bank & TD Wealth Policies and Procedures + Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer … more
- Scotiabank (New York, NY)
- …business deposits products and related solutions. **Accountabilities:** + Leads and drives a customer -first culture to be able to bring in new clients to the Bank, ... to establish, maintain and/or enhance our competitive position + Enhance customer experience + Simplify the sales experience + Build internal efficiencies… more
- Oracle (Albany, NY)
- …organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This ... primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal… more
- National Express (Watervliet, NY)
- …the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located ... corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations...support these objectives. + Ensures the CSC is a " customer -centric" team that is focused on building strong and… more
- Woodforest National Bank (Rochester, NY)
- …opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with ... supporting the mission in the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the… more
- Google (New York, NY)
- …or equivalent practical experience. + 8 years of experience in a customer -facing role working with stakeholders, driving customer technical implementations or ... journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly… more
- Citizens (Rye, NY)
- …At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting ... relationships, we drive customer loyalty while advancing our strategic goals to acquire,...Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. In… more