- SHI (Harrisburg, PA)
- …(MDIG) is centered on pre-sales consultative guidance, emphasizing added value, a customer first approach, and discovery of service and sales opportunities across ... **Role Description** + Build and maintain relationships with Microsoft Customer Technical Specialists to strengthen collaboration and drive successful outcomes.… more
- Verint Systems, Inc. (Harrisburg, PA)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... fixing problems and providing above and beyond type of customer service. They have a high sense of urgency...+ Ensure the highest level of communication with the customer to meet Verint's contractual Service Level Agreement (SLA)… more
- PNC (Erie, PA)
- …lending guidelines and clients' requirements. + Manages a portfolio of customer relationships. Seeks prospective opportunities to retain and/or develop new clients. ... refers products and services; reviews documentation to ensure compliance. Manages customer pipeline for efficiency. + Collaborates with internal and external… more
- Bath & Body Works (King Of Prussia, PA)
- …the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. ... are the front line of our field leadership team: they're retail and customer -savvy, dedicated brand ambassadors, and thrive on the connections we make with our… more
- SAP (Newtown Square, PA)
- …SAP** customers in their **SAP S/4HANA** adoption journey, and ensuring customer satisfaction through effective service delivery and engagement working along with ... other roles in SAP. **Key Responsibilities:** + Responsible for leading customer communication and coordination as a representative of SAP Enterprise Cloud Services… more
- Bristol Myers Squibb (State College, PA)
- …challenge. Position Summary The Institutional MHAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma team that ... expectations, the Institutional MHAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue, consistent on-label discussions… more
- Norstella (Harrisburg, PA)
- …The Global Client Success team delivers value to our clients by driving customer journeys & engagement strategies, along with managing the health & retention of ... a "can do" culture and positive environment, advise other Customer Success Managers on account engagement strategy, answer questions,...process improvements or tools required to enhance employee &/or Customer experience. + Act as the Voice of the… more
- Chemung Canal Trust Company (Troy, PA)
- Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and ... servicing of bank equipment such as ATMs, and Night Drops. + Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer … more
- iCIMS (Harrisburg, PA)
- …teams across the US, Ireland, and India while ensuring optimal customer outcomes through proactive issue prevention and rapid incident resolution. **Success ... Metrics:** + ** Customer Impact** : Reduced MTTR and improved customer satisfaction scores + **Reliability** : Achievement of 99.9%+ uptime SLAs across all… more
- The Cigna Group (Pittsburgh, PA)
- …work evenings.** **Nurse Case managers are healthcare professionals, who serve as customer advocates to coordinate, support, and guide care for our customers, ... six cultural beliefs to drive personal accountability and organizational results.** + ** Customer Strong:** I deliver world-class experiences for all my customers. +… more