- ThermoFisher Scientific (Carlsbad, CA)
- …service component was a major aspect of the total value proposition + Customer service/ advocacy experience, preferably in sciences + Proven record of ... **What Will You Do?** + Own the Service Sales process from initial customer contact through to regular, balanced service contract support for the lifetime of… more
- Vatica Health (CA)
- …efforts to help Cozeva minimize time-to-first-value for our customers. Responsibilities: Customer Relationship Management & Advocacy + Build and maintain ... a crucial role in the initial stages of the customer journey, ensuring that our enterprise clients successfully implement...onboarding. + Act as a trusted advisor, understanding each customer 's business goals and ensuring all activities align with… more
- Intuit (San Diego, CA)
- …AI to operations, enhancing efficiency and support quality. + Champion a culture of customer and expert advocacy , driving a mindset of excellence and ownership ... **Overview** Join our Customer Success organization as a Group Manager of...service transformation, focused on optimizing how we deliver expert-driven customer experiences across multiple channels and geographies. As we… more
- Stanford University (Stanford, CA)
- …timelines are executed efficiently.** + **Deliver an experience that leads to high customer satisfaction and advocacy for the program.** + **Manage the Learning ... Management System for online programs.** + **Create onboarding resources and best practices guides for speakers and facilitators.** + **Conduct analysis and make recommendations regarding the direction of the programs.** + **Monitor feedback (emails, meetings,… more
- Intuit (San Diego, CA)
- …root causes of issues, and opportunities for process improvement and strategic intervention. ** Customer and Expert Experience & Advocacy ** + Champion a ... **Overview** Join the Intuit Customer Success team as a Group Manager of...through AI powered human expert experiences. Our approach to customer success is transforming and is always focused on… more
- TP-Link North America, Inc. (Irvine, CA)
- …with Customer Success and Channel teams to improve retention, education, and advocacy . . Leverage customer insights and analytics to refine strategies and ... with Product Management to prioritize key features and translate them into customer -centric messaging. . Lead the creation of engaging product content, including… more
- Capital One (Sacramento, CA)
- …customer lifecycle, from the buyer's journey (discovery and lead gen) to the customer journey (education and advocacy ). We seek a visionary leader who ... Organic Growth - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even… more
- Dodge Construction Network (Sacramento, CA)
- …testimonials, reviews, case studies,total economic impact,and logo showcases + Partner with Customer Success to identify champions and build advocacy programs ... our products to the real-world success of our customers-driving conversion, retention, and advocacy across the buyer journey. This role is responsible for the full… more
- Intuit (San Diego, CA)
- **Overview** Join the Intuit Customer Success team as a Principle Service Delivery Manager in our Expert Network, shaping best in class product support experiences ... and deliver differentiation in the market. Our approach to customer success is ever-evolving and always focused on achieving...Assist, RPA, and the Intuit Expert Platform. + Cultivate Advocacy : Create and promote an " advocacy " culture… more
- UKG (Sacramento, CA)
- …adoption, and advocacy . Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX) Analyst to join our newly formed ... decisions you make, and the care you show a customer all add up to real impact. Today, tens...matters-and so do you. About the CXI Team The Customer Experience Intelligence team serves as both a growth… more