- City of New York (New York, NY)
- …of critical services that our customers rely on. - Team Development for Customer Advocacy : Build and lead a high-performing IT operations team, fostering ... include, but are not limited to, the following: - Strategic Leadership with Customer Focus: Develop and execute the IT operations strategy, ensuring alignment with… more
- Microsoft Corporation (New York, NY)
- …of project deadlines and content launch dates. Manage kick-offs, and briefings. + ** Customer Advocacy ** : Be a customer advocate. Relentlessly champion ... Microsoft is leading marketing transformation by driving digital-first sales motions, customer engagement marketing at scale, and campaigns to strengthen customer… more
- Amazon (New York, NY)
- …familiarity with fashion and associated customer behaviors - * Passion for customer advocacy and a commitment to delivering exceptional user experiences - * ... Description Shopbop is looking for a strategic, self-directed, and customer obsessed Head of Digital Commerce & Content Strategy to lead the unified vision for… more
- Airtable (New York, NY)
- …meet the needs of enterprise-scale customers. + Influence product development through customer advocacy , surfacing insights about technical limitations, use case ... Support offering. This role uniquely blends technical depth with customer success leadership-requiring a solution-oriented mindset, experience in platform… more
- Sprinklr (New York, NY)
- …Like:** + Increased customer adoption and retention. + Renewals, upsells, and customer advocacy . + Recognition as a trusted industry advisor. **Why You'll ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- Rocket Software (Albany, NY)
- …and messaging + Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy , risk management and value campaigns + ... We are looking for an innovative, driven, and inspiring Customer Success leader that can help build out and...and lead our Sr. CSM group. As the Manager, Customer Success Management, you will lead a team of… more
- Capgemini (New York, NY)
- …develop personalized implementation plans, and ensure successful product adoption. Customer Advocacy : Proactively address client concerns, gather feedback, ... insights, demonstrating ROI and business impact. Retention and Growth: Drive customer retention, secure renewals, and identify opportunities for upselling or… more
- MUFG (New York, NY)
- …model, system requirements, legal and compliance reviews. + Works with front-line and customer advocacy staff to ensure that feedback about the product ... onboarding and implementation support including inquiries related to new and existing customer setup and user maintenance. + Serves as a liaison between Transaction… more
- CRC Insurance Services, Inc. (New York, NY)
- …marketing experience + Outstanding communication and interpersonal skills + Passionate customer advocacy + Thorough knowledge of marketing principles, brand, ... able to handle confidential information. + High level of accountability + Customer service oriented + Creative problem-solving skills + Ability to communicate… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …engage members into care. o Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), ... Provider Relations (PR), or Sales & Marketing. o Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group. * Responsible for all aspects of the Case Management department functions… more