- Trellix (Austin, TX)
- …engaged, loyal customer base. **_About the role:_** Create and execute a customer advocacy strategy that delivers meaningful customer experiences and ... you will lead our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy . You will impact the business by… more
- Amazon (Dallas, TX)
- …- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs. Adoption program development: - As an adoption ... barriers to customer business value realization. - Drive customer advocacy through success story documentation and advocacy program participation.… more
- Amazon (Dallas, TX)
- …- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs. Adoption program development: - As an adoption ... barriers to customer business value realization. - Drive customer advocacy through success story documentation and advocacy program participation.… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …+ Oversee resolution of escalated customer issues, ensuring timely and satisfactory outcomes. Customer Advocacy + Act as the voice of the customer within ... service issues, ensuring effective resolution through problem-solving, empathy, and proactive communication. Customer Advocacy & Voice of the Customer (VoC)… more
- NTT America, Inc. (Austin, TX)
- …capitalize on opportunities for optimization, growth, and innovation in service delivery. ** Customer Advocacy and Escalation Management** . Act as the primary ... 2 Years or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager** is a skilled individual contributor responsible for supporting the… more
- Wolters Kluwer (Coppell, TX)
- …and updates. * Leadership: Ability to provide guidance and mentorship to peers. * Customer Advocacy : Promote customer interests within the organization. * ... **About the Role:** As a **Senior Customer Success Specialist,** you will play a pivotal...Specialist,** you will play a pivotal role in our customer success strategy by overseeing more advanced customer… more
- Palo Alto Networks (Plano, TX)
- …improvements + Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines ... and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: + Support engineers in solving complex customer issues,… more
- Oracle (Austin, TX)
- …be responsible for developing and executing programs that position OCI's value, foster customer advocacy , and grow OCI's reputation as a trusted cloud partner. ... and market positioning; ensure consistency across all communication channels. + ** Customer Advocacy ** - Identify, nurture, and manage relationships with… more
- EDB (Austin, TX)
- …reinforce EDB's leadership in the open source and Sovereign Data and AI market. + ** Customer Advocacy :** Champion customer advocacy , ensuring the voice ... Management:** Foster deep, trusted executive relationships (C-suite level) across customer organizations, driving thought leadership and positioning EDB as the… more
- Comcast (Plano, TX)
- …SDWAN/SASE, MPLS, CyberSecurity, VoIP/UC, and SIP with disciplined program leadership, customer advocacy , and ITILbased service management to ensure contractual ... issue resolution to achieve timetovalue targets. **2) Account Lifecycle & Customer Advocacy ** + Serve as the **primary technical point of contact** across… more