- M&T Bank (Williamsville, NY)
- … Quality Assurance Manager, you will lead a high-impact team within our Customer Advocacy division, focusing on the most critical and escalated customer ... , mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality ...Identify trends, recommend improvements, and implement solutions that elevate customer advocacy and reduce risk. + **Collaborate… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …disease therapies. Leading a lean team, this individual will operate as a player- coach , setting the strategic direction while also rolling up their sleeves to ... provide hands-on support for critical projects, and ensure the delivery of high- quality insights. This individual must be a highly collaborative and customer… more
- TD Bank (New York, NY)
- …team that is responsible for supporting business information management needs for Customer Advocacy , 1A Financial Crimes and Community Lending & Development. ... as a senior/lead on a diverse range of tasks and is relied upon to coach / educate others + Manages and directs activities related to analysis, design and support of… more
- Justworks (New York, NY)
- …Ensure products and features are delivered on time, within scope, and with high quality . + Lead customer and partner-focused product development from ideation to ... are passionate about learning, uphold exceptionally high standards of quality , and foster an environment of strategic thinking where...'s voice guides scope and priorities. + Build and coach your team in customer -centric practices, promoting… more
- Deloitte (Jericho, NY)
- …evolutionary releases (eg, alpha, beta, MVP). Ensure proper planning, code integrity, quality , alignment with customer goals, architecture designs, and NFRs. + ... modern frameworks, consistently demonstrating your exemplary track record in delivering high- quality , outcome-focused solutions. The ideal candidate will be a role… more
- CDPHP (Latham, NY)
- …engage members into care. + Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), ... physician-founded, member-focused, and community-based not-for-profit health plan that offers high- quality affordable health insurance to members throughout New York.… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …engage members into care. + Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), ... Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case… more
- Northwell Health (Melville, NY)
- …is responsible for overseeing a large team of managers, supervisors, and customer service agents who provide crucial support to patients navigating complex medical ... indicators (KPIs) and service level agreements (SLAs) to ensure department quality , financial targets, and productivity goals are consistently met or exceeded.… more
- Educational Alliance, Inc. (New York, NY)
- …diverse communities in Lower Manhattan, offering individuals and families high- quality , multi-generational programs and services that enhance their well-being and ... our legacy as a Jewish organization, and we provide high- quality , transformational services and programs to all New Yorkers...worker to create and execute a Recovery Wellness Plan ( coach clients to transition from a professionally directed service… more
- Travelers Insurance Company (New York, NY)
- …Adheres to all standards of excellence in file management. + Provides high quality , cost effective legal advice and recommendations for action to business clients ... Builds and maintains strong client relationships. + May act as mentor and coach to less senior attorneys, paralegal/staff; explains issues, ideas and concepts that… more