- M&T Bank (Williamsville, NY)
- … Quality Assurance Manager, you will lead a high-impact team within our Customer Advocacy division, focusing on the most critical and escalated customer ... , mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality ...Identify trends, recommend improvements, and implement solutions that elevate customer advocacy and reduce risk. + **Collaborate… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …disease therapies. Leading a lean team, this individual will operate as a player- coach , setting the strategic direction while also rolling up their sleeves to ... provide hands-on support for critical projects, and ensure the delivery of high- quality insights. This individual must be a highly collaborative and customer… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …supporting identification for evidence generation needs, and collaboration with patient advocacy and policy teams to ensure strategy reflects patient perspectives. ... The Director is responsible for medical customer engagement, including the hiring, development, coaching, and strategic deployment of the Rare Disease MSLs… more
- Justworks (New York, NY)
- …products and features are delivered on time, within scope, and with high quality . + Lead customer -focused product development from ideation to execution while ... are passionate about learning, uphold exceptionally high standards of quality , and foster an environment of strategic thinking where...'s voice guides scope and priorities. + Build and coach your team in customer -centric practices, promoting… more
- Deloitte (Jericho, NY)
- …ensuring high- quality , lean designs and implementations. Technical Leadership and Advocacy : Serve as the technical advocate for products and engineering teams, ... evolutionary releases (eg, alpha, beta, MVP). Ensure proper planning, code integrity, quality , alignment with customer goals, architecture designs, and NFRs.… more
- Justworks (New York, NY)
- …products and features are delivered on time, within scope, and with high quality . + Lead customer -focused product development from ideation to execution while ... are passionate about learning, uphold exceptionally high standards of quality , and foster an environment of strategic thinking where...'s voice guides scope and priorities. + Build and coach your team in customer -centric practices, promoting… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …engage members into care. + Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), ... Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case… more
- GE Vernova (Schenectady, NY)
- …for major power projects across the Americas - turning complex customer requirements into optimized, high-performance proposals that shape the region's energy ... Engineering, you will serve as the primary technical interface with customer leadership and internal cross-functional teams during the ITO (Inquiry-to-Order) phase.… more
- Northwell Health (Melville, NY)
- …is responsible for overseeing a large team of managers, supervisors, and customer service agents who provide crucial support to patients navigating complex medical ... indicators (KPIs) and service level agreements (SLAs) to ensure department quality , financial targets, and productivity goals are consistently met or exceeded.… more
- Travelers Insurance Company (New York, NY)
- …Adheres to all standards of excellence in file management. + Provides high quality , cost effective legal advice and recommendations for action to business clients ... Builds and maintains strong client relationships. + May act as mentor and coach to less senior attorneys, paralegal/staff; explains issues, ideas and concepts that… more