- Intuit (San Diego, CA)
- **Overview** Join the Intuit Customer Success team as a Group Manager of Customer Success in our Expert Network, leading product support experiences for our ... their lives. In this role, you will lead a team responsible for delivering world class customer ...the platform to experts. + Create and promote an " advocacy " culture and mind-set across the organization, which places… more
- SpaceX (Hawthorne, CA)
- …constellation, will deliver low-latency broadband internet worldwide. As a member of the Starlink customer support team , you will lead the team that ... Bastrop, TX and is responsible for the global Enterprise Customer Success team . RESPONSIBILITIES: + Strategy +...their voice. + Define key metrics to measure aviation customer satisfaction, loyalty, and advocacy . + Regularly… more
- Palo Alto Networks (Santa Clara, CA)
- …improvements + Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines ... annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement:… more
- Intuit (San Diego, CA)
- …Experience Delivery** - experienced delivery leader for high value, complex mid-market/enterprise customer groups + ** Team & Talent Builder** : Has substantial ... customer base. + Lead and develop a high-performance team of experts + Establish clear goals, metrics, and...and opportunities for process improvement and strategic intervention. + ** Customer and Expert Experience & Advocacy ** +… more
- PagerDuty (San Francisco, CA)
- …requires a blend of operational excellence, strategic thinking, and a passion for customer advocacy .** **Key Responsibilities:** + Develop and execute the global ... making. + Define and track key performance indicators (KPIs) to measure team performance, customer satisfaction (CSAT), and operational efficiency. + Partner… more
- Intuit (San Diego, CA)
- **Overview** Intuit's Customer Success team , within the Consumer Group, is transforming the industry with a suite of high-touch professional services powered by ... data-driven, technology-lead operations and a distributed professional workforce. The Customer Success team is executing on key company-wide initiatives to help… more
- Google (Sunnyvale, CA)
- …+ 6 years of experience with cloud native architecture in a customer -facing or support role. + Experience with cloud engineering, on-premise engineering, ... penetration testing. + Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building out...and more. You will be a part of a team of fellow Googlers working in an environment of… more
- Google (Sunnyvale, CA)
- …experience. + 6 years of experience with cloud native architecture in a customer -facing or support role. + Experience with "Big Data" technologies or concepts, such ... of scalable and distributed systems. + Experience in understanding customer requirements. + Experience with aspects of cloud computing...skills. You will be a part of a various team of fellow Googlers working in an environment of… more
- Acxiom (Sacramento, CA)
- The Expert Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement ... within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success… more
- Datavant (Sacramento, CA)
- …care. By joining Datavant today, you're stepping onto a high-performing, values-driven team . Together, we're rising to the challenge of tackling some of healthcare's ... realize our bold vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business… more