- Family Dollar (Chesapeake, VA)
- …or removal of all L1 & L2 offshore teams (including Store Support, Customer Service and Associate Support). Create and maintain SOPs for vendor escalations for ... store support (ie Comcast, Bailiwick, NCR, etc.). Escalate store needs based on priority with the store support vendors. **Principal Duties and Responsibilities:** * Utilize rigorous analytics and modeling techniques to determine trends and develop or enhance… more
- Lumen (Richmond, VA)
- …scaling operating models and capabilities that drive productivity and performance across Sales and Customer Success teams in all GTM segments - LE, MM, GPS, PS, WS. ... As a Sr. Lead, Commercial Excellence, you will play a critical role in supporting and executing high-impact initiatives that align with AGT's three-year strategic plan. This role requires a blend of strategic thinking, analytical rigor, and hands-on execution.… more
- Evolent (Richmond, VA)
- …BI, SSRS) + Excellent communication, organization, and time management skills + Customer -focused, self-motivated, and detail-oriented + Team player with a low ego ... and high accountability Preferred Experience: + SQL Server Certification (Querying) + Experience with Microsoft Dynamics 654 CRM + Advanced scripting/programming (C#, Python, Java, JavaScript) + ETL process experience + Prior experience with JIRA and… more
- Insight Global (Arlington, VA)
- …story creation, and stakeholder engagement Familiarity with ServiceNow, especially the Customer Service Management (CSM) suite Hands-on experience with Public Sector ... Digital Services (PSDS) or strong CSM experience Understanding of Agile methodologies and tools Ability to work independently and manage tasks without direct supervision Exposure to NowAssist, Virtual Agent, and Workspaces within ServiceNow null We are a… more
- Cardinal Health (Richmond, VA)
- …effectively at all levels and throughout multiple cultures + Committed to customer focus and operational excellence + Excellent verbal and written communication ... skills + Strong computer skills, specifically Microsoft Excel, Word and PowerPoint + High ethical standards with excellent planning and organization skills + Ability to apply knowledge and experiences to a rapidly-changing environment + An analytical mind with… more
- Lumen (Richmond, VA)
- …success measures via operational performance, desired outcomes, and the customer experience. * Establishes goals, baselines, and reports performance throughout ... the project lifecycle. Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance. * Provides executive level leadership with project status reports, feedback, and analysis, including early… more
- TekSynap (Fort Belvoir, VA)
- …and background. + Create and deliver documentation of SCRM findings to the customer . + Protection of Mission Critical Functions to achieve trusted systems and ... networks. + Assist in managing DTRAs removable media. + Assist in additional cyber related functions including Risk Management Framework (RMF). **REQUIRED QUALIFICATIONS** + 3 to 5 years IT/Cyber experience + Associates or Bachelor of Science required. +… more
- CARMAX (Richmond, VA)
- …Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and ... achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For(R). CarMax is an equal opportunity employer, and all qualified candidates will receive… more
- Parsons Corporation (Chantilly, VA)
- …and/or protocol reverse engineering + Daily development and maintenance of customer programs/scripts in a Linux command-line environment **Requirements:** + **Top ... Secret Clearance with Polygraph** + BS degree in Computer Science/Information Sciences or related discipline; will consider experience in lieu of degree + Experience with Wireshark + 4 years of experience working with Wireshark or other network analysis tools… more
- Baylor Scott & White Health (Richmond, VA)
- …and email software applications in an intermediate capacity. + Demonstrates customer -oriented service excellence values. + Self-motivated with ability to identify ... and resolve issues, and advance personal knowledge. + Ability to execute complex tasks through organization and detail-oriented approach. + Demonstrates excellent relational communication skills among facility customers and team members. + A motivated, quick… more