- Verint Systems, Inc. (Albany, NY)
- …Partner with customers to help consult and define their Voice of the Customer Analytics and Customer Engagement Management programs. Familiarity with ... presales experience selling enterprise software solutions in the Workforce Optimization, Customer Analytics , Engagement Management technical solution areas. *… more
- Intuit (New York, NY)
- **Overview** The **Mailchimp Customer Success (CS) Data Science & Analytics team** is seeking an exceptional **Manager** to lead analytics and data science ... business impact. **Responsibilities** + **Develop and drive the data and analytics strategy** for Mailchimp's Customer Success organization, ensuring alignment… more
- American Express (New York, NY)
- …and customer behavior change. + Partner closely with Business Development, Customer Success, Product and broader analytics teams to refine and evolve ... their needs. We are seeking a commercially minded Manager of US Advertiser Analytics to lead the strategic analytics supporting our merchant partnerships and… more
- Amazon (New York, NY)
- …across data science practice and lead proof of concept initiatives of AI-driven customer use cases. * Advance our analytics techniques, including statistical ... ML/AI data science practice at scale that solves real-world customer issues. Reporting to the Director of Research and... issues. Reporting to the Director of Research and Analytics , this role is critical to ensuring strong analytical… more
- FleishmanHillard (New York, NY)
- …media platforms to conduct necessary research (eg, competitive intelligence, audience analytics , sector analysis, customer journey mapping, issues monitoring, ... measurement, primary research and secondary research methods with advanced data analytics and strategic consulting. At FleishmanHillard you define it. We help… more
- Cornerstone onDemand (New York, NY)
- …(eg AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics ) + **White Glove & Proactive Support:** ... **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing...Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic… more
- Coinbase (Albany, NY)
- …* Experience with descriptive and inferential statistics * Experience with product analytics * Experience with customer support metrics/data P72836 \#LI-Remote ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our… more
- SAP (New York, NY)
- …(AJO) at least one of the following **Adobe Experience Platform** (AEP), and ** Customer Journey Analytics ** (CJA) We are open to **applicants in** the ... for **Adobe Journey Optimizer** (AJO) **, Adobe Experience Platform** (AEP), and ** Customer Journey Analytics ** (CJA), aligned with technical roadmaps and SAP… more
- Lumen (Albany, NY)
- …layer and Adobe Launch implementation. + Maintain tracking updates to ensure Adobe Analytics and Customer Journey Analytics remain up-to-date and accurate. ... Adobe Experience Cloud Integration + Oversee integration of AEP (RT-CDP, Customer Journey Analytics ), and AEM Sites. + Ensure accurate data capture across… more
- KeyBank (Buffalo, NY)
- …optimizing usage, and driving continued investment. KeyBank is currently migrating from Adobe Analytics to Customer Journey Analytics (CJA). This transition ... or related field (Master's preferred). **Preferred Attributes:** + Familiarity with customer experience analytics and digital optimization strategies. + Proven… more