- Elevance Health (Richmond, VA)
- …programs/initiatives based on test/pilot outcomes. + Develops targeting criteria or customer segmentation based on analytical insights , clinical inputs, product ... **Advanced Analytics Senior Consultant** **Location:** This role requires associates...constraints/limitations with high level business partners. + Provides analytical insights to support business solution development based on quality,… more
- S&P Global (VA)
- …Role:** **Grade Level (for internal use):** 10 **The Team:** Global Intelligence & Analytics (GIA) team resides within the Risk & Valuations Services (RVS) unit of ... sessions to showcase GIA solutions' value proposition, driving business development, customer usage and product awareness to optimize customers' workflow. + Manage… more
- Elevance Health (Richmond, VA)
- …as required by law. The **Advanced Analytics Analyst** employs advanced analytics to gain critical insights into member behavior drivers and preferences, ... **Advanced Analytics Analyst** **Location:** This role requires associates to...quality. + Uses analytical methods such as profiling a customer segment, experimental design and regression analysis. + Solves… more
- CoStar Realty Information, Inc. (Arlington, VA)
- Customer and Lifecycle Marketing Manager Job Description ** MANAGER ,** **C** **USTOMER** **and lifecycle** **MARKETING** **ABOUT MATTERPORT & COSTAR GROUP** ... leader to design and scale programs that deepen engagement, drive retention, and maximize customer lifetime value. The ** Manager ** **, Customer & Lifecycle… more
- Capital One (Mclean, VA)
- Senior Business Manager , Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique ... administer and enhance the Retail Bank's authoritative source for customer data and analytics . **The Day-to-Day** +...SQL and Python), and synthesize findings into novel, high-leverage insights **The Ultimate Results this Role Will Drive** +… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care,...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives… more
- PNC (VA)
- …agile ceremonies and practices across the product development lifecycle * Leverage market insights , competitive intel and data to identify customer needs and ... the company's success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be...8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB… more
- S&P Global (Charlottesville, VA)
- …requests are routed to theappropriate productstakeholders. Influence product roadmaps by surfacing customer insights and trends. + Evolve the digital customer ... **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The… more
- SHRM (Alexandria, VA)
- …collaborates with Business Intelligence (BI) to inform journey design with audience analytics , behavioral data, and performance insights that drive smarter ... Experience Cloud or similar enterprise platforms. + Experience collaborating with BI and analytics teams to apply data-driven insights to marketing strategy. +… more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem solving?** We are ... a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries...health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders +… more