- Mass Markets (Tampa, FL)
- …or older. + High school diploma or equivalent. + Minimum 3 years of experience in a call center environment. + Minimum 1 year of experience in a customer ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Carrington (Jacksonville, FL)
- …for planning, forecasting, managing, monitoring, reporting, and resource management within Carrington's call center and dialer operations. Focus on the use of ... industry-specific computer software packages is preferred. + Working knowledge of call center technologies and processes including delinquency dialer routines,… more
- AON (FL)
- …to support the communication and enrollment of core and voluntary employee benefits in a call center environment + Be polite and courteous to all customers and ... and a high degree of accuracy + Experience in Customer Service and/or sales experience in person and over...Ability to work a flexible 8 hour shift with call center hours of 8am-8pm + Ability… more
- Pearl Interactive Network (Tallahassee, FL)
- …overspending, analyzing cost variance and scheduling expenses. + Summarize, collect and analyze call center trends and data for regular performance reports. + ... needed. + Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.… more
- Mass Markets (FL)
- …and Spanish, and a passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track record of successful work ... years of recruiting experience, preferably in a high-volume or call center environment. + Prior call...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Mass Markets (FL)
- …below qualities: + High School Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven experience in designing and delivering ... + Proficiency in using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures. + Excellent verbal and… more
- Mass Markets (FL)
- …a dynamic and results-drivenOperations Managerto oversee the daily operations of our call center . This role is responsible for ensuring operational efficiency, ... Key Responsibilities: + Manage the day-to-day activities of the call center to ensure smooth operations and...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- University of Miami (Miami, FL)
- …issues through appropriate channels. + Adheres to proper telephone etiquette and use of call center software. + Monitors and responds to email inquiries received ... authorized individuals. + Maintains office inventory. + Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not… more
- Mass Markets (FL)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Chewy (Plantation, FL)
- …(Architect, Developer, or Integration) + Experience in high-volume, omnichannel contact center environments + Background in customer experience analytics or ... an innovative Fortune 500 industry leader. We are looking for a Contact Center Engineer to join Chewy's Unified Communications team, focused on the design,… more