- Centene Corporation (Tallahassee, FL)
- …level targets and KPIs. + Sets and monitors performance metrics [e.g., CSAT ( Customer Satisfaction), ACT (Average Call Time), FCR (First Contact Resolution), SLA ... Master's Degree preferred. 6+ years of experience in a Customer Service Center or Human Resources role required **Licenses/Certifications:** PHR or SHRM-CP… more
- CenterWell (Tallahassee, FL)
- …Technician Certification Board (PTCB) or through ExCPT + Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call ... center setting + Critical thinker who can anticipate member/ customer needs and take initiative, ask the right questions and deliver the highest quality … more
- Prime Therapeutics (Tallahassee, FL)
- …health system or health plan experience + Medicare Part D and B experience + Call center or call center operations experience **Physical Demands** ... can significantly impact efficiency, quality, profitability, competitive position, and customer satisfaction, in partnership with the Process Improvement team +… more
- University of Miami (Miami, FL)
- …Licensing: Not Applicable Experience: Minimum 1 years of relevant experience Preferred call center experience Knowledge, Skills and Attitudes: + General ... to ensure accuracy when scheduling exams. + Manages high call volumes to ensure best possible customer ...the Miller School of Medicine. As an academic medical center , we are proud to serve South Florida, Latin… more
- MyFlorida (Tallahassee, FL)
- …the following functions: + This position is responsible for providing direct quality customer service through the Educator Certification Contact Center from 8:00 ... Attendance is an essential function. MINIMUM QUALIFICATIONS: + Previous contact center or customer service experience PREFERRED QUALIFICATIONS: + Microsoft… more
- MyFlorida (Tallahassee, FL)
- …they have as it pertains to FSFN and other FCS systems. Knowledge of customer call documentation and tracking system, such as a ticketing system Knowledge ... Minimum of 1 year experience Experience in a fast-paced Customer Service Oriented environment Knowledge of MS Office suite...and show deductive reasoning skills OTHER JOB-RELATED REQUIREMENTS On- Call duties on a rotating basis Overtime as needed… more
- Carrington (Jacksonville, FL)
- …lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call ... communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and project health, including… more
- Florida Atlantic University (Davie, FL)
- …Assistant. - Davie, FL Summary of responsibilities: + S erves as the front-line customer service staff member at the Recreation and Fitness Center . + Responsible ... applicants or other available accommodations, please email ###@fau.edu or call the Office of Civil Rights and Title IX...an email to ###@fau.edu. To contact Human Resources, please call ### or email ###@fau.edu. For communications assistance, … more
- Otsuka America Pharmaceutical Inc. (Tallahassee, FL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... the primary business partner between Medical Affairs and the Otsuka Omnichannel Center of Excellence (CoE) and broader technology teams, ensuring medical content and… more
- Bank of America (Jacksonville, FL)
- …work a Weekend Day** **Required Qualifications:** + 1+ years of fraud servicing or call center experience. + Has strong analytical and organizational skills and ... proficiency with computers and current technology **Desired Qualifications:** + Experience in a call center or a financial/banking center + Fraud Detection… more