- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and...multiple programs and applications at the same time, typing call documentation, and speaking to the customer … more
- Intermountain Health (Albany, NY)
- …and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the ... priorities, and manage time effectively. + Be responsible for meeting productivity and call center quality measures. + Excellent computer skills with the… more
- ManpowerGroup (Syracuse, NY)
- …start or your next opportunity? We're hiring **Manufacturing Associates, Assemblers, Call Center Representatives, and Package Handlers** across multiple shifts! ... Tasks may include inspecting parts, ensuring quality standards are met. + ** Call Center Representative** - Handles inbound/outbound calls to assist customers,… more
- City of New York (New York, NY)
- …the User Support egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident ... - Supervisory and/or leadership experience within a help desk or call center operation - Exceptional oral, written and interpersonal communication skills -… more
- ConnectLife (Williamsville, NY)
- Family Support Specialist- Healthcare Call Center 4444 Bryant and Stratton Way, Williamsville, NY $1,000 Sign-On Bonus paid in two installments: 90 days and 180 ... or support role handling crises, bereavement, or sensitive conversations preferred. + Call center experience preferred. Knowledge, Skills, and Abilities: +… more
- Independent Health (Buffalo, NY)
- …manner. They will be accountable to meet all performance measures established in the call center to include efficiency and quality metrics as well as first ... be responsible for assisting our provider constituents and providing exceptional customer service. The Provider Relations Representative will answer incoming calls… more
- Travelers Insurance Company (Albany, NY)
- …and outbound calls in both Spanish and English, in a call center environment. + Positively represent InsuraMatch, establish customer rapport, and ensure ... + A Bachelor's degree from an accredited four-year college or university. + Prior call center and sales experience. + Personal Insurance product knowledge +… more
- Bassett Healthcare (Cooperstown, NY)
- …patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a ... and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing… more
- Performance Food Group (Syracuse, NY)
- …appropriate customer information, including issues, problems and needs to distribution center customer service team and merchandising on a regular basis. ... Manages sales territory of national, regional and local multi-unit operators, ensuring customer needs are met, managing all aspects of foodservice sales, marketing,… more
- BronxCare Health System (Bronx, NY)
- …Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service, (e) Employee adherence to the Organization's Policy, Procedures and ... a positive public perception of BLHC and its employees.Privacy- Respects patient/ customer privacy. Maintains a secure and trusting work environment.Phone Etiquette-… more