- Grifols Shared Services North America, Inc (Albany, NY)
- …also be tasked to move at a rapid pace using digital resources for customer engagement and to use technology for call planning/targeting, field communications, ... not limited to: Neurologists, Immunologists, Allergists, Specialty Pharmacy companies, Infusion Center and Hospital accounts like pharmacy DOP and Emergency Room. As… more
- Pearl Interactive Network (Albany, NY)
- …maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and service outcomes. + **Reporting & ... to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ensuring… more
- Pearl Interactive Network (Albany, NY)
- …years of management experience. + Previous program management experience preferred in a call center environment. + 3 years' experience supervising or managing ... and support positions. + Implements CRM protocols for each customer /client program. + Performs all other duties as assigned....inbound/outbound/virtual call center . + Highly proficient utilizing Excel… more
- CUNY (New York, NY)
- …and colleges, directors, and deans + Design and establish a One-Stop Student Services Call Center + Manage highly sensitive issues and respond to a variety ... will serve as the primary contact for the One Stop Services Center . The selected candidate will perform high-level administrative support functions for enrollment… more
- Publisher's Circulation Fulfillment (Valley Cottage, NY)
- …Labor Description Job Summary Under the direction of the Distribution Center Manager, this non-exempt, entry level position performs administrative and manual ... labor tasks to support the daily distribution center operations PART TIME - WEEKENDS A MUST Essential...* May assist in communicating with subscribers as they call in with complaints or concerns and informs DSP's… more
- Publisher's Circulation Fulfillment (Bronx, NY)
- …an entry level non-exempt position. Under the direction of the Distribution Center Manager (DCM) or the Assistant Distribution Manager (ADM), performs administrative ... tasks for the daily distribution center operations and can assist with the manual labor...distributes as needed. + Communicates with subscribers as they call in with complaints or concerns and informs DSP's… more
- US Foods (Blasdell, NY)
- …company goals. Participate in the establishment of overall Production-Distribution Center business goals. Profitable Operations: Plan, organize, direct, and control ... to develop and implement new methods to improve productivity or improve customer service. Safety and Compliance: Guide operations management in compliance with… more
- City of New York (New York, NY)
- …advertisements on the streets and in the subways, to the responsiveness of our call center operators, we bring every program, every resource, every employee's ... Yorkers in need with vital services and programs through call centers and other information. Under the direction of...adverse actions on cases when applicable. - Provide excellent customer service with active and empathetic listening skills and… more
- Broadview FCU (Albany, NY)
- …in lieu of degree. + Minimum of two (2) years of people supervisory experience in a call center within a financial institution such as a bank or credit union is ... the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing...to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify… more
- The Hartford (Clinton, NY)
- …confidence, operate nimbly, prioritize, and manage daily work activities. QUALIFICATIONS: + Call center experience preferred. + Excellent written and verbal ... owners. No cold calling is performed. + Put the customer first by building strong relationships and being responsive,...with an ethernet cable; and (3) 100MB download/10MB upload. Contact/ Call center role using Genesys softphone and… more