- Ellis Medicine (Schenectady, NY)
- The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (ie meals, diet information and ... occasional housekeeping services) from the Dining Services Call Center . Responds to calls and works...in a timely, courteous and efficient manner, provide optimal customer service and document call information. +… more
- Highmark Health (Albany, NY)
- …monitoring from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual ... :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center ...or trends. Work with Workforce Planning Team Manager and Customer Service Management team to appropriately schedule Customer… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling FGI customer orders from start to ... Call Center Representative Full Time -... Call Center Representative Full Time - Position is 100%... Customer Service Team. Your role as a call center representative involves: + Routing phone… more
- City of New York (New York, NY)
- …training structure to facilitate the development of a skilled, courteous and efficient Call Center ; review and monitor Customer Service Representatives calls ... north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of...of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for… more
- University of Rochester (Rochester, NY)
- …work-flow protocols. Contributes to the execution of new protocols and procedures within the call center . Provides guidance on the most complex calls and issues. ... expert for others on the team. Monitors and audits customer interactions for quality and accuracy. **ESSENTIAL FUNCTIONS** +...FUNCTIONS** + Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced… more
- Lincoln Financial (Albany, NY)
- …74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work ... from home environment. _Background Details_ As a Retirement Call Center Manager, you will manage an...customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to… more
- Comfort Windows (Syracuse, NY)
- …company , is seeking an experienced Sales Lead Generation Specialist to join our Syracuse Call Center . The hours are Monday through Friday from 8:30am - 5:00pm, ... using social media, company contesting, etc. + Assist the Call Center Manager in developing outbound campaign...current promotions + Keep in contact with our current customer base. Foster positive relationships by following up on… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: The Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat, email, fax, text) for all outpatient ... Director of Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and...degree and two years of relevant health care or call center experience (preferably in a pharmacy,… more
- Broadview FCU (Buffalo, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer … more
- ConnectLife (Williamsville, NY)
- Referral Intake Coordinator- Healthcare Call Center 4444 Bryant and Stratton Way, Williamsville, NY Healthcare Customer Service Representatives are ... experience preferred. + 1 year working in a healthcare setting preferred. + Call center experience preferred. Knowledge, Skills, and Abilities: + Excellent… more