- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …claim processing, contact center , benefit verification, or similar industry experience. Call Center and/or Claim Processing experience is a plus. + ... attention to detail. Monitor telephone calls and communications between The Customer and The Customer Care Center . A strong understanding of empathy across… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …to extract insights from unstructured medical texts, such as clinical notes or call center transcripts. + Identifying relevant data drivers (features) that can ... serve. We achieve this through our relentless focus on customer centricity, patient empathy, expertise in enabling pathways for...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- GovCIO (Harrisburg, PA)
- …degree preferred. + Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). + ... metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). + Stay composed and professional in… more
- Travelers Insurance Company (Harrisburg, PA)
- …Travelers products and services, and handle inbound and outbound calls in a call center environment. + Positively represent Travelers with integrity by answering ... you do and where you do it. **Job Category** Customer Experience, Customer Service, Sales **Compensation Overview**...four-year college or university is a plus. + Prior call center and sales experience. + Personal… more
- Otsuka America Pharmaceutical Inc. (Harrisburg, PA)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... ** Customer Engagement Model** Otsuka America Pharmaceutical, Inc. has...Ultimately, it is all about putting customers at the center of everything they do. **Position Overview** **- Medical**… more
- UPMC (Pittsburgh, PA)
- …via our voice analytics platform, conducting call evaluations, reporting on call trends and customer surveys. Additionally, the employee may lead small ... position is located in Pittsburgh, PA. Support the Medicare Sales Contact Center to increase sales and achieve business objectives while ensuring operational… more
- Amazon (Berwick, PA)
- …role combines technical expertise with people management to drive our Data Center Operations forward, focusing on delivering network capacity with zero rework ... the team that maintains our global infrastructure powering millions of customer workloads. Working alongside software engineers, hardware specialists, and security… more
- Guardian Life (Bethlehem, PA)
- …develop and integrate automation solutions that drive business growth, improve customer experiences, and reduce operational costs. **You Are:** + Strategic ... Assistant Impact: Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational efficiency, ensuring seamless human-technology… more
- St. Luke's University Health Network (Allentown, PA)
- …participate in patient satisfaction, quality, and performance improvement initiatives. About Center for Urology at St. Luke's University Health Network: St. Luke's ... Center for Urology is a growing specialty with 10...Outpatient based - Allentown + Expectation to assist with call rotation + Approximately 15-20 "on- call " shifts… more
- Penn Medicine (Philadelphia, PA)
- …in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all ... Seeks guidance from senior team members. + Provides the customer with a professional and enjoyable experience. Approaches customers...knowledge. + Special projects as assigned by Manager. + On- Call services are 24X7 and may be required as… more