- Solvay Bank (Syracuse, NY)
- …and engagement in our workplace. Consider an exciting opportunity as part of our customer relations call center team. Customer Relations Specialist ... relations staff has a passion for excellence in customer service and are focused in their goal of...Staff. Physical Demands: The physical demands described here are representative of those that must be met by an… more
- Molina Healthcare (Rochester, NY)
- …Diploma or equivalency **REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES** : + 1-3 years of call center or customer service experience + Excellent ... in accordance with all federal and state laws. The MTM Pharmacy Service Representative is responsible for performing outreach attempts and handle inbound calls for… more
- Molina Healthcare (NY)
- **JOB DESCRIPTION** Rep , Customer Experience (Part Time, Bilingual preferred) Schedule: Full time training is required for 6 - 8 weeks (May 19, 2025 - ... 3:00 PM - 7:00 PM EST **Job Summary** Provides customer support and stellar service to meet the needs...goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center… more
- Evolent (Albany, NY)
- …virtual classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are ... Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make...assessment upon offer acceptance) * At least 1 year call center experience is required. * Ability… more
- University of Rochester (Rochester, NY)
- …a timely manner. + Provides excellent customer service through the Pharmacy Call Center . Triages patient calls to appropriate party. Answer incoming calls in ... and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: The Pharmacy Access Representative III (PAR) is responsible for the overall management of… more
- Molina Healthcare (Syracuse, NY)
- …a focus on process improvement and retention. * Consistent delivery of excellent customer service and First Call Resolution. * Accurate documentation for all ... exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. *… more
- Canon USA & Affiliates (NY)
- …The Skills & Expertise You Bring** - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC ... **About the Role** Canon ITS is seeking highly skilled, professional, and customer -focused individuals to deliver exceptional technical support. As a Canon Technical… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and...multiple programs and applications at the same time, typing call documentation, and speaking to the customer … more
- Highmark Health (Albany, NY)
- …+ 6 months of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a ... person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that… more
- Cognizant (Albany, NY)
- …Spanish/English + At least 2 years of Customer Service experience + Previous call center experience is preferred but not required + Previous experience in ... wide variety of industries. The **Bilingual Spanish** ** Customer Service Representative ** contributes to Cognizant's Contact Center for Foodservice success… more