- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer … more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... to patient/physician inquiries, handle or redirect billing inquiries, handle patient/ customer complaints and provide basic technical support. Ensures appropriate use… more
- Robert Half Office Team (New York, NY)
- …exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you ... Description We are looking for a dedicated Customer Service Representative to join our...suggest process enhancements. Requirements * Proven experience in a call center or customer service… more
- University of Rochester (Rochester, NY)
- …a timely manner. + Provides excellent customer service through the Pharmacy Call Center . Triages patient calls to appropriate party. Answer incoming calls in ... and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: The Pharmacy Access Representative III (PAR) is responsible for the overall management of… more
- Mohawk Valley Health System (Utica, NY)
- …within the laboratory department. Provides oversight, training and work assignments for call center and specimen transport employees. Under the direction of ... Client Support Rep - Lab - Full Time - Days...Applies knowledge of specimen and test requirements when answering customer inquiries. + The client support representative … more
- WMCHealth (Ardsley, NY)
- … customer service and/or medical office experience required. Experience in a call center preferred. Education: High school diploma or equivalent required. ... Sr Patient Service Rep Company: NorthEast Provider Solutions Inc. City/State: Ardsley,...link Job Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with… more
- Brighton Health Plan Solutions, LLC (New York, NY)
- …Essential Qualifications The successful candidate will have experience in a high-volume call center , experience with claims inquiry and claims review procedures, ... About The Role The Customer Service Representative assists members, physicians,...of medical specialties, fee schedules, complaints and appeals and call center responsibilities. Previous experience in a… more
- University of Rochester (Rochester, NY)
- …in a timely manner. Provides excellent customer service through the Pharmacy Call Center . Triages patient calls to the appropriate party. Answers incoming ... skills, problem-solving abilities, and professional presentation required + Demonstrated customer relations skills required + Ability to multi-task, manage many… more
- Highmark Health (Albany, NY)
- …+ 6 months of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a ... person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and...multiple programs and applications at the same time, typing call documentation, and speaking to the customer … more