- Mass Markets (FL)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data… more
- Mass Markets (FL)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Chewy (Plantation, FL)
- …skills, with the ability to engage effectively with all levels of the Customer Care organization, from agents to senior leadership. . Proficiency in ... Chewy is seeking a Manager of Workforce Analytics to join our award-winning customer service department. The ideal candidate will be a natural people leader who… more
- Carrington (Jacksonville, FL)
- …full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their ... to meet Company and Investor guidelines + Communicates with Escrow Officer/Settlement Agent , Title Officer, Realtor, Closing Agent , and Appraisal Management… more
- GE HealthCare (FL)
- …to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer 's biomedical equipment, and drives customer satisfaction through ... role requires the candidate to work onsite at our customer location. To provide onsite customer support,...and submit reports/summaries according to schedule. + Ensure proper care of spares, tools and test equipment, and ensure… more
- AdventHealth (Altamonte Springs, FL)
- …of the organization. 1. **Clinical Practice** - Is able to articulate knowledge of patient care delivery systems, serves as a change agent when patient care ... and coordination of all processes which impact the quality and quantity of care delivered to the patients at their assigned facility. The Chief Nursing Officer… more
- Mass Markets (Macdill AFB, FL)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Kemper (Bradenton, FL)
- …+ Conducting sales presentations, recommending products, closing sales, and using our Customer Care Sales Model + Continuously prospecting for sales ... our stakeholders that delivers on our promises._ **Role:** Life Insurance Sales Agent **Employment Type:** Full Time **Work Arrangement:** Field Role **Career and… more
- Kyndryl (Tallahassee, FL)
- …across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer ... subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys, improving customer technology operations, and integrate… more
- USG Insurance Services, Inc. (Miami, FL)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation....401K Retirement Plan + Flexible Spending Account + Dependent Care + Tuition Reimbursement + Producer Savings Bonus Plan… more