- Chewy (Dallas, TX)
- …skills, with the ability to engage effectively with all levels of the Customer Care organization, from agents to senior leadership. . Proficiency in ... Chewy is seeking a Manager of Workforce Analytics to join our award-winning customer service department. The ideal candidate will be a natural people leader who… more
- USG Insurance Services, Inc. (Arlington, TX)
- …Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network ... submit final quotations for recommended carriers to the retail agent . + Handling the binding and invoicing of accounts...cancellation, and audit requests. + Provide timely and accurate customer service to retail agents. + Provide new business… more
- Sprinklr (Austin, TX)
- …points, and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- Vistra (Irving, TX)
- …This position has responsibility for the day to day supervision of TXU Energy's customer issue resolution process. Under the direction of the Manager / Sr. Manager, ... responsible for resolving residential and small / medium (TOSA) customer issues, including diagnosing the problem, performing the actual...new processes and procedures and assist in or coordinate agent training as needed *Monitor agent calls… more
- Sprinklr (Austin, TX)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Mass Markets (Killeen, TX)
- …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... and real-time adherence. + Handle escalated customer issues and ensure timely resolution. + Collaborate with...resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement… more
- Mass Markets (Killeen, TX)
- …multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Global Elite Group (Dallas, TX)
- …data entry, airport badging, disseminating information and providing first-class customer service. Responsibilities: Office Support: + Greet clients, guests, and ... with a positive and helpful attitude. + Answer and direct phone calls- taking care to escalate urgent matters appropriately. + Maintain, organize, order, and track … more
- Kyndryl (Austin, TX)
- …across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer ... subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys, improving customer technology operations, and integrate… more