- Mass Markets (TX)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data… more
- Microsoft Corporation (Austin, TX)
- …new talent to join our expanding team. If you have been described as customer obsessed and technically intense, we invite you to apply today! Microsoft is ... revolutionizing customer experiences by leveraging AI to address challenges by...emphasis on AI Agents & AI Apps development, multi agent orchestrations solving business workflow solutions, Agentic AI solutions,… more
- Mass Markets (Killeen, TX)
- …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... and real-time adherence. + Handle escalated customer issues and ensure timely resolution. + Collaborate with...resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- PVH Corp. (Round Rock, TX)
- …of the store management team focused delivering top line sales results. **RESPONSIBILITIES** Customer Experience + Leads the effort to greet and offer assistance to ... every customer ; provides real-time coaching to associates. + Executes replenishment...with effective scheduling to support payroll strategies and budgets. Associate Morale + Motivates and inspires associates to achieve… more
- PVH Corp. (Mercedes, TX)
- …+ Drives the effort and participation in greeting and offering assistance to every customer and provides real-time coaching to all store team members. + Empowers the ... to make decisions that align with brand standards, prioritize delivering an exceptional customer experience and always place our customer first. + Cultivates an… more
- PVH Corp. (Grand Prairie, TX)
- …and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and while ensure the ... store is visually distinctive and impeccably maintained. + Maximize Associate productivity, ensure compliance and consistent execution of company standards and… more
- HCA Healthcare (Lewisville, TX)
- …auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling ... assistance. + Referral services for child, elder and pet care , home and auto repair, event planning and more...and safety needs, the planned procedure, and the anesthetic agent used. The RN will communicate and educate the… more
- Southland Industries (Carrollton, TX)
- …software and programming to the BAS.** **What you'll do:** 1. Understand customer expectations and Brandt's scope of service. 2. Review proposals from controls ... sequences of operations. 8. Support and coordinate with third party commission agent for controls related testing and or functional performance testing. 9. Produce… more
- H&R Block (Houston, TX)
- …successful. It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns + 5+ years of experience in ... concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful completion… more