- Kyndryl (Atlanta, GA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience with AI/ML… more
- Mass Markets (Garden City, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Garden City, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Garden City, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule… more
- Cardinal Health (Atlanta, GA)
- …that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to ... order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes orders… more
- CVS Health (Atlanta, GA)
- …ourselves with dedicated colleagues who are passionate about transforming health care . As the nation's leading health solutions company, we reach millions ... Summary** We are looking for high-performing individuals to deliver an enhanced customer service experience, to join our team. This team will support members… more
- RELX INC (Alpharetta, GA)
- …sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in ... Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis...of Risk HR Business Partners works closely with the Center of Excellence (COE) partners to ensure the effective… more
- Mass Markets (Savannah, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer service,… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …connectivity to Delta and Tenant applications across multiple critical data center infrastructures. + IT support for firewall hardware and software maintenance ... infrastructure planning, preventative maintenance, and break/fix services in data center critical infrastructure. + IT support of Enterprise Remote Access… more
- Mass Markets (Savannah, GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule… more