- NTT America, Inc. (Wichita, KS)
- …area to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. ... forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position...hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process All… more
- Mass Markets (Wichita, KS)
- …and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) ... on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Mass Markets (Wichita, KS)
- …multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- Mass Markets (Wichita, KS)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- Mass Markets (Wichita, KS)
- …and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) ... powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed… more
- Mass Markets (Wichita, KS)
- …used to manage KPIs and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, ... dedicated individual to manage and support a team of customer service agents working on a variety of commercial,...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- Mass Markets (Wichita, KS)
- …to manage KPIs and SLAs + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and ... and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS)… more
- PNC (Overland Park, KS)
- …Borrower Admin registration for CRE Insight access - Processing borrower requests via phone , email, and CRE Insight portal - Researching and processing incoming and ... is necessary to effectively handle the department's workload and enhance the customer service levels. PNC will not provide sponsorship for employment visas or… more
- H&R Block (Overland Park, KS)
- …via phone , email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful completion of ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...online tax clients through virtual tools (ie, video conferencing, phone , chat, email) + Generate business growth, increase client… more
- Saint Luke's (Iola, KS)
- …and **Anderson County Hospital** Self directed and functions independently. Serves as an agent to improve customer service and provide a layer of safety ... employees in this area once full orientation process is complete. Responsible for customer service and safety in scheduling for hospital patients at ACH and ACRH.… more