- Healthfirst (NY)
- …Levels standards. + Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce. + Create and/or follow ups for ... up to 30 days on Personal Care services requests for the Mainstream population in Salesforce....Services at home. + Documents all incoming/outbound calls under call tracking in Salesforce + Documents all outcomes in… more
- Broadview FCU (Albany, NY)
- …call center protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring. + Log ... issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, investigates fraud,… more
- Kaleida Health (Olean, NY)
- **Patient Access Rep ** **Location:** **Olean General Hospital** **Location of Job** **: US:NY:Olean** **Work Type** **: Full-Time** **Shift 2** **Job Description** ... preferred.** **Experience** **Computer data entry, with insurance background and customer service experience preferred.** **Knowledge of computers and typing… more
- WMCHealth (Ardsley, NY)
- Sr Patient Service Rep Company: NorthEast Provider Solutions Inc. City/State: Ardsley, NY Category: Clerical/Administrative Support Department: ENT Union: No ... Internal Applicant link Job Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person,… more
- University of Rochester (Rochester, NY)
- …and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Serves as a customer service representative and technical resource in the Pathology ... and Laboratory Medicine Outreach Customer Support Department. With the ability to work independently...out of the electronic inventory system. + Dispatches on call phlebotomist for STAT and after-hours specimen collections. Other… more
- University of Rochester (Rochester, NY)
- …customer , navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously. - Ability to ... individual, and internal equity considerations._ **Responsibilities:** Provides timely responses to customer inquiries by telephone, email or website chatbox in an… more
- Medtronic (Queens County, NY)
- …management + Develop and act on plans which identify opportunities within current customer base and help formulate sales strategies + Control expenses and adhere to ... presentations to customers + Probe to understand and confirm customer 's needs, handle objections and gain commitment + Maintain...within the Responsibilities section of this job description are representative of those that must be met by an… more
- University of Rochester (Rochester, NY)
- …that patients receive prescribed medications in a timely manner. + Provides excellent customer service through the Pharmacy Call Center. Triages patient calls to ... and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: The Pharmacy Access Representative III (PAR) is responsible for the overall management of… more
- University of Rochester (Rochester, NY)
- …by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community. ... of mechanics working in area. + Obtains authorization to contact ( call -in) internal Facilities staff or other University personnel accordingly. + Prepares… more
- University of Rochester (Brighton, NY)
- …a timely and courteous manner. Gather pertinent medical information at the time of call from patient and/or other health care professionals. Evaluate urgency of ... RN's. Performs functions associated with patient information processing for ambulatory care visits. Completes the task of appointment scheduling, eRecord task… more