- Butler America (East Syracuse, NY)
- Call Center Customer Service Rep ...motivated, process-oriented Customer Service Agent in our Customer Care Center to support our customers via ... call -center team atmosphere with a high emphasis on customer satisfaction and first call resolution. Specific...high emphasis on customer satisfaction and first call resolution. Specific Responsibilities for this position include: *… more
- Healthfirst (NY)
- …standards.** + **Creates and//or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce.** + **Create and//or follow ups ... for up to 30 days on Personal Care services requests for the Mainstream population in Salesforce.**...Services at home.** + **Documents all incoming//outbound calls under call tracking in Salesforce** + **Documents all outcomes in… more
- University of Rochester (Rochester, NY)
- …to patient/physician inquiries, handle or redirect billing inquiries, handle patient/ customer complaints and provide basic technical support. + Ensures appropriate ... use and distribution of Electronic Medical Record information. + During the call , makes independent decisions to act outside of the protocol to transfer, refer or… more
- WMCHealth (Ardsley, NY)
- Sr Patient Service Rep Company: NorthEast Provider Solutions Inc. City/State: Ardsley, NY Category: Clerical/Administrative Support Department: ENT Union: No ... Internal Applicant link Job Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with them in person,… more
- Kaleida Health (Olean, NY)
- **Patient Access Rep ** **Location:** **Olean General Hospital** **Location of Job** **: US:NY:Olean** **Work Type** **: Full-Time** **Shift 2** **Job Description** ... preferred.** **Experience** **Computer data entry, with insurance background and customer service experience preferred.** **Knowledge of computers and typing… more
- University of Rochester (Rochester, NY)
- …and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE Serves as a customer service representative and technical resource in the Pathology ... and Laboratory Medicine Outreach Customer Support Department. With the ability to work independently...out of the electronic inventory system. + Dispatches on call phlebotomist for STAT and after-hours specimen collections. Other… more
- Humana (Albany, NY)
- …help us put health first** The Bilingual Claims Research & Resolution Representative 2 manages claims operations that involve customer contact, investigation, ... claims or claims-related financial issues. The position includes moderately complex call center, administrative, operational and customer support assignments.… more
- University of Rochester (Rochester, NY)
- …customer , navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously. - Ability to ... internal equity considerations._ **Responsibilities:** Job Summary The Patient Financial Representative performs the functions of Patient Account Management for… more
- University of Rochester (Rochester, NY)
- …that patients receive prescribed medications in a timely manner. + Provides excellent customer service through the Pharmacy Call Center. Triages patient calls to ... and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: The Pharmacy Access Representative III (PAR) is responsible for the overall management of… more
- University of Rochester (Rochester, NY)
- …by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community. ... of mechanics working in area. + Obtains authorization to contact ( call -in) internal Facilities staff or other University personnel accordingly. + Prepares… more