- Sharecare (Harrisburg, PA)
- …on time, and within budget + Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems ... profile, Quarterly Business Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly...tactical plans to ensure client satisfaction + Prepare, in collaboration with Director Client Success the QBR and Annual… more
- Vanguard (Malvern, PA)
- …the product lifecycle-from ideation to launch and iteration. + Facilitate collaboration between design, engineering, marketing, and analytics teams. Performance & ... Optimization + Define KPI's and use analytic tools (Adobe Analytic, Adobe Customer Journey Analytics, Medallia DXA) to monitor performance. + Drive continuous… more
- Cengage Group (Philadelphia, PA)
- …plan that drives the Region's sales success and digital growth + Partner with Customer Success to provide pre-sales support for digital product sales, with a focus ... tools (eg the sales force automation / CRM systems) **Ensure effective collaboration and communication with internal partners outside the Sales organization** +… more
- Emerson (Pittsburgh, PA)
- …+ Actively manage project scope, including sub-contractor scope + Monitor customer satisfaction throughout execution cycle and deliver outstanding results on ... projects, customer focus is a priority for us! + Actively...to grow. We foster an environment that encourages innovation, collaboration , and diverse perspectives-because we know that great ideas… more
- CVS Health (Harrisburg, PA)
- …contributing to strategic planning, market research, and cross-functional collaboration . Drives innovation, evaluates performance, and ensures regulatory compliance, ... ensure product solutions drive competitive differentiation. - Collects and analyzes customer feedback, incorporating findings into the product strategy to create… more
- Brady Corporation (Pittsburgh, PA)
- …industrial marking products, working with teams across engineering, product management, and customer support. Marking the future one product at a time. Acquired by ... opportunities. MECCO's global presence and renowned service-minded culture are testaments to customer loyalty, while a strong focus on employees is recognized as… more
- Coinbase (Harrisburg, PA)
- …Team and company-wide offsites are held multiple times annually to foster collaboration , connection, and alignment. Attendance is expected and fully supported. The ... Compliance team within Customer Experience (CX) is responsible for developing and delivering...developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible… more
- Ensono (Philadelphia, PA)
- …are the key to achieving our purpose. Honesty Reliability Curiosity Collaboration Passion **Key Responsibilities:** + Promote client satisfaction by ensuring the ... in project management methodology and solution development methodologies. + External customer -facing presentation experience + Willingness to travel up to 25% of… more
- Greene Tweed (Kulpsville, PA)
- …of COGM, budget planning, and CapEx initiatives. + **Cross-Functional Collaboration :** Partner with Product Line Leaders, Engineering, and Corporate Strategy ... as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members...business bring voices from around the world together in collaboration . And advanced capabilities such as FEA and state-of-the-art… more
- The Hertz Corporation (Harrisburg, PA)
- …mobile app - a $1B+ revenue-generating channel that is essential to our customer experience and business performance. This is a high-impact, strategic role that ... app features on time and at scale. + Collaborate with UX researchers and customer support teams to deeply understand customer pain points and opportunities for… more