- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …the needed information, and articulate a response through both phone and email communications . Support Analysts will respond to inbound calls and emails and ... must be able to identify situations that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone… more
- NTT America, Inc. (Albany, NY)
- …-centric solutions and continuous improvement. . Lead by example in customer communications , project management, and issue resolution, demonstrating excellence ... contributing to negotiations and ensuring mutually beneficial terms that support both customer success and business growth. . Contribute to the company's… more
- Ivalua (New York, NY)
- CUSTOMER SUCCESS SPECIALIST (New York, NY - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua ... Follow us on LinkedIn (https://www.linkedin.com/company/ivalua) THE OPPORTUNITY CONTEXT: Our Customer Success team is dedicated to our customers' success… more
- Mastercard (Harrison, NY)
- …we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, ... governments realize their greatest potential._ **Title and Summary** Director - Customer Engagement and Performance Overview: The Franchise model is the cornerstone… more
- Carrier (East Syracuse, NY)
- …a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications . Our channel includes ... satisfaction. **Specific Responsibilities for this position include** + Provide exceptional customer support to homeowners. + Handle escalated consumer cases. +… more
- Persado (New York, NY)
- …Work in 2021, 2022 & 2024. What We Are Looking For As a Senior Customer Success Manager, you will partner with customers to drive value through adoption of Persado's ... growth opportunities. What You Will Work On + Drive customer engagement and adoption of Persado, serving as the...status calls and other ad hoc working sessions (planning, support , results review) + Play a leading role in… more
- Lactalis American Group Inc. (Buffalo, NY)
- …LAG business. This role is responsible for managing product quality-related customer communications , resolving quality complaints efficiently, analyzing ... Quality Customer Relations Manager Buffalo, NY (http://maps.google.com/maps?q=2376+South+Park+Avenue+Buffalo+NY+USA+14220) Description Ready for more than just a… more
- Unum Group (Albany, NY)
- …to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition ... join Team Unum today! **General Summary:** Minimum starting hourly rate is $22.00 The Customer Benefit Advisor (CBA) I is the entry level in a three-level career… more
- RELX INC (New York, NY)
- …and data-driven expertise to deliver impactful lifecycle marketing campaigns that support researchers worldwide? About the team: A global leader in information ... we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well… more
- University of Rochester (Rochester, NY)
- …needs in support of all functions. Provides remote and hands-on support for clients with excellent customer service skills. Provides consulting and ... **Responsibilities:** GENERAL PURPOSE Serves as a technical resource for the Customer Technology teams and/or department. Provides high level hardware and… more