- American Express (New York, NY)
- …campaign planning, execution, and optimization-ensuring alignment between Marketing and Sales, to support customer growth and revenue generation. + Build test & ... As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,… more
- TEKsystems (Buffalo, NY)
- …top-notch global company! HELPING PEOPLE - NO WEEKENDS - NORMAL Business Hours Skills Customer service, Call center, Customer support , data entry, benefits ... dedicated to well written client notes and instant message communications without the use of slang or emoji's. You...center, pension, inbound call, outbound calls Top Skills Details Customer service,Call center, Customer support Additional… more
- Wolters Kluwer (Colonie, NY)
- …in refining customer service processes and procedures. + Provide mentorship and support to junior associates. + Handle escalated customer issues and ensure ... other support software. + Process Improvement: Skilled in optimizing customer service operations. + Industry Knowledge: Updated knowledge of relevant industry… more
- University of Rochester (Brighton, NY)
- …needs in support of all functions. Provides remote and hands-on support for clients with excellent customer service skills. Provides consulting and ... Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) Range:… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …the needed information, and articulate a response through both phone and email communications . Support Analysts will respond to inbound calls and emails and ... must be able to identify situations that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone… more
- Cleo (Albany, NY)
- ** Customer Success Manager** Remote **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are ... accurately recorded and follow-ups are scheduled. + Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. +… more
- Persado (New York, NY)
- …Work in 2021, 2022 & 2024. What We Are Looking For As a Senior Customer Success Manager, you will partner with customers to drive value through adoption of Persado's ... growth opportunities. What You Will Work On + Drive customer engagement and adoption of Persado, serving as the...status calls and other ad hoc working sessions (planning, support , results review) + Play a leading role in… more
- Carrier (East Syracuse, NY)
- …a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications . Our channel includes ... satisfaction. **Specific Responsibilities for this position include:** + Provide exceptional customer support to homeowners. + Handle escalated consumer cases.… more
- Sprinklr (NY)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Cintas (Henrietta, NY)
- …to customer sites according to customers scheduled inspection frequency, customer requests, and emergency service calls. + Support project managers ... **Requisition Number:** 208264 **Job Description** The Customer Experience Coordinator provides outstanding customer service to both our internal partners and… more