- Cognizant (Tallahassee, FL)
- …Provide second level Five9 app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI, ... etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center … more
- Verint Systems, Inc. (Tallahassee, FL)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT and ... At Verint, we believe customer engagement is the core of every global...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- Citigroup (Jacksonville, FL)
- …needs of the wealth client as well as a detailed understanding of contact center management and technology enablement. Leads teams, processes and projects ... other KPIs. **Responsibilities:** + Set the strategic leadership and management of the contact center service units within functional alignment. + Work with… more
- Universal Nissan Hyundai (Orlando, FL)
- … changes in CRM database. + Generate e-mails and text messages according to contact guidelines. + Forward any customer concerns to appropriate Department manager ... and retirement benefits! We are looking for a motivated Business Development Center Representatives to join our growing company. Here, you'll find the opportunities,… more
- Carrington (Jacksonville, FL)
- …annual bonus. **What you'll do:** + Develop the standard reporting practices for Customer Contact and the Dialer Operations. + Responsible for leading ... changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. +...forecast data for project, and programing requirements. + Ensures customer goals are met by analyzing work volume variances… more
- Hendrick Automotive Company (Tallahassee, FL)
- …+ Post scheduled appointments on appointment board in the Business Development Center . + Re-schedule "no-show" customer appointments. + Follow-up with sales ... was kept and what the outcome was. Schedule future contact as needed. + Maintain and update customer...Demands: Duties are performed primarily in the Business Development Center . Work involves continuous contact and interaction… more
- Fifth Third Bank, NA (Fort Myers, FL)
- …by management, working in partnership with Investment Executive. + Initiate and maintain customer and prospect contact through a variety of methods, including ... our Preferred Program customers and mass affluent prospects. Proactively contact and service customers in the sales and service...but not limited to customer interaction in the financial center , telemarketing,… more
- ChenMed (Fort Myers, FL)
- …Facilitator is dedicated to providing VIP customer service to every patient and customer who enters the center . Through adherence of established center ... + Greets and welcomes patients and families into the Center . + Serve as first point of contact... and resolution for patient issues/concerns/disputes. + Prepares the center for patient/ customer arrivals. Ensures it's clean,… more
- Kedplasma (Gainesville, FL)
- …you are authorized to work in the US For more information on E-verify, please contact the Dept. of Homeland Security. Kedrion Biopharma & KEDPLASMA offer a number of ... registering and screening donors under the direction of the Center Manager. Operates within the scope of EU Guidance...equivalent, required. + Minimum of one-year experience in a customer service environment, such as a medical office, retail… more
- Zoom (Tallahassee, FL)
- …solution selling. The ideal candidate will target and penetrate organizations with 250+ contact center agents, building a robust pipeline of net-new business ... and business impact Required Qualifications: + 7+ years of enterprise experience in contact center or selling CX technology solutions + History of successfully… more