- Dollar Tree (Chesapeake, VA)
- **The Enterprise Contact Center Reporting and Problem Management Analyst will collaborate with the team, collecting, analyzing, and interpreting data on ... and analysis of data to determine trends and develop or enhance Enterprise Contact Center reports and dashboards.** **Reporting oversight on key SLA and… more
- CACI International (Chantilly, VA)
- …and skilled Frontline Account Manager to serve as the first point of contact for a large, mission-critical government organization operating in a 24x7 environment. ... of a Service Desk Technician and Mission IT Operator, delivering both customer -facing support and direct operational monitoring to ensure continuity of service and… more
- Red River (Chantilly, VA)
- …You will be tasked to: + Provide first level of technical support in call center , while providing strong customer service. + Address tickets related to access, ... bolstering the organization's reputation with existing clients by providing exceptional customer service. Ideal candidates should exhibit enthusiasm, focus, and a… more
- Koniag Government Services (Alexandria, VA)
- …telecommuting options following completion of IAC training. **Summary:** Specialists provide telephonic contact center support to the general public who seek ... Office (USPTO) to become part of the Inventors Assistance Center (IAC) team. These Specialists answer customer ...to apply for a position on our website, please contact Heaven Wood via e-mail at [email protected] or by… more
- Quality Technology Services, LLC (Manassas, VA)
- …+ Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. + ... is also responsible for assisting customers on the Data Center floor both in person and via the telephone,...floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system,… more
- Amazon (Arlington, VA)
- …Experience selling to Fortune 1000 or Global 2000 organizations - Experience in Contact Center Technical or Operational roles. Business Process Outsourcing BPO ... Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower customers to… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …the mission. * Work closely with all existing operational NGD environments at each contact center and the NGD hosting vendor to support 24/7/365 uptime. * ... vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs...program's budget throughout its lifecycle. * Support CMS's Virtual Contact Center Strategy, including Contact … more
- Amazon (Herndon, VA)
- Description The Data Center Security Strategy, Oversight and Risk (SOAR) team is looking for a Senior Global Program Manager who will support DC Security builders ... mission is to standardize and elevate security practices across the Data Center Community, enabling business growth and delivery while safeguarding customer … more
- ChenMed (Richmond, VA)
- …human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients ... Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing… more
- Amazon (Herndon, VA)
- …deep dive issues and develop mitigations to minimize impact. They strive to ensure data center capacity is delivered ahead of customer demand. A day in the life ... countries around the world. As part of the AWS Infrastructure organization, Data Center Planning and Delivery (DCPD) prepares for, plans, and builds the data centers… more