• Senior Capture Manager

    Mass Markets (VA)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (08/12/25)
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  • Senior Business Development Specialist

    Mass Markets (VA)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (08/09/25)
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  • Junior Accountant

    Mass Markets (VA)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (07/31/25)
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  • Manager of Accounting

    Mass Markets (VA)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (07/16/25)
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  • Business Process Owner Senior - 1st/3rd Party…

    USAA (Chesapeake, VA)
    …various responsibilities divided amongst the following lines of business within USAA P&C: Contact Center Excellence, First Party Injury, Third Party Injury, and ... areas: First Party Injury Claims, Third-Party Injury Claims, P&C Litigation Claims, or Contact Center Process Expertise experience. + Prior experience in claims… more
    USAA (08/22/25)
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  • Contact Center Agent

    Cognizant (Richmond, VA)
    ** Customer Service Representative** (remote) This is a remote position open to any qualified applicant in the United States. **Job Summary** Join our team as a ... Customer Service Professional in the healthcare sector where you...interactions. + Have a basic understanding of healthcare call center operations which is advantageous. + Be adaptable to… more
    Cognizant (09/05/25)
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  • Virtual Executive Assistant

    Mass Markets (VA)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (08/15/25)
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  • Director, Financial Risk & Shared Services…

    Cardinal Health (Richmond, VA)
    …control and risk management framework across GBFS service lines, including Finance Operations, Customer Operations, and Contact Center services. They will be ... embedded in key GBFS processes (eg, R2R, OTC, P2P, customer service) + Ensure appropriate documentation, testing, and remediation...resolution of findings + Serve as a point of contact for external auditors and compliance reviews relevant to… more
    Cardinal Health (08/30/25)
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  • Contact Center Triage Consultant…

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for… more
    ASM Research, An Accenture Federal Services Company (09/05/25)
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  • Director, Business Process Ownership - Claims…

    USAA (Chesapeake, VA)
    …**Process Expertise:** + In-depth knowledge of the end-to-end Status Call process. + Customer service expertise for positive customer experiences. + Mastery of ... process improvement methodologies (Lean, Six Sigma, BPM). + Performance measurement and data analysis skills for data-driven decisions. + Understanding of regulatory compliance standards. **Technology & Innovation:** + Awareness of technology trends (AI,… more
    USAA (08/22/25)
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