- University of Virginia (Charlottesville, VA)
- …keeping them updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift. * Manages large volumes of inbound ... to locate appropriate information * Simple scheduling * Adheres to the service line Contact Center metric standards Team Members are expected to follow Standard… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... POSITION OVERVIEW MCI is a leading Business Process...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- TTEC (Richmond, VA)
- …captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously ... TTEC, the customer experience organization that powers the world's greatest...customer experience and bringing humanity to business. This position will be selling our portfolio of services within… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and ... Monitors customer interactions and reviews and analyzes customer...Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or… more
- Mass Markets (VA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... POSITION OVERVIEW MCI is a leading Business Process...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- CARMAX (Richmond, VA)
- …+ Experience managing, training and mentoring others in IT SaaS platforms, specifically contact center tech. + Able to easily motivate and inspire team ... goals and deliver improved profitability, efficiency and an unrivaled customer experience. The position partners with the...efficiency and an unrivaled customer experience. The position partners with the following business areas: Retail, … more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …diagrams, etc.) that increase the end users' understanding of the Customer /program system. + Translates development requirements into required documentation changes. ... a dynamic team environment. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to,… more
- Amazon (Arlington, VA)
- …team is seeking a driven and experienced Sales Operations Lead for the Customer Acquisition (CA) organization. The candidate in this role is an important business ... comfortable diving deep into data. This is a hands-on position - the ideal candidate must be willing to...sales leadership to optimize the go-to-market strategy of the Customer Acquisition organization -Develop a deep understanding of the… more
- Amazon (Arlington, VA)
- …related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact ... center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact,… more