- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to… more
- CACI International (Sterling, VA)
- …+ Data -driven and analytical mindset of service excellence and customer satisfaction + Demonstrated leadership abilities + Excellent customer service ... responsible for communicating and strategically working across the program and customer ecosystem to standardize service delivery metrics, measures and reporting for… more
- Capital One (Richmond, VA)
- …quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The Consumer Intelligence (CI) team within ... at Capital One was created by CEO mandate to drive consistent measurement of customer experience to inform business decisions. CI delivers on this mandate through an… more
- Sprinklr (VA)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...omnichannel contact center management - enabling enterprises to unify data , break down silos, and act on real-time insights.… more
- Oracle (Richmond, VA)
- …and Repair solutions for AI infrastructure components like GPU control plane and GPU data plane that provide computing resources to customer AI workloads. You ... teams to enhance our AI infrastructure to deliver exceptional customer experience and peak performance. **Responsibilities** + Architect solutions to… more
- Global Resource Solutions (Arlington, VA)
- …+ Perform data entry and record checks in the Air Force Access Data System (AFADS) and maintains all customer sponsored personnel access information current ... function is to provide multi-disciplined security support to a customer 's facility and organization. The position will provide "day-to-day"...document control + Assist in the processing of inbound data and outbound data transfer files +… more
- NTT America, Inc. (Richmond, VA)
- **Make an impact with NTT DATA ** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading ... responsible for leading the strategy and success of the customer 's overall engagement with GIN, closely coordinating all activities...with us! **Workplace type** **:** Remote Working **About NTT DATA ** NTT DATA is a $30+ billion… more
- PagerDuty (Richmond, VA)
- …ask for help) + Proficiency with analytics tools and a track record of data -driven decision-making + Strong customer empathy and a curiosity-driven approach to ... seeking a **Senior Product Manager, AIOps** , to join our diverse, customer -focused team building the industry's best event orchestration and automation capabilities… more
- NTT America, Inc. (Richmond, VA)
- **Make an impact with NTT DATA ** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading ... incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the...critical points. **Workplace type** **:** Remote Working **About NTT DATA ** NTT DATA is a $30+ billion… more
- Coinbase (Richmond, VA)
- …is to 1) start with automating two key areas with Agentic AI: Customer Support and Compliance, 2) incorporate learnings from this automation experience and build ... 3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes. It's day 1 for us. We're laser focused on… more