- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer ... experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive… more
- BronxCare Health System (Bronx, NY)
- …Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service. - Manages data /information by performing accurate data ... Overview Provide data abstraction, entry and reporting utilizing URS (Universal...forms are completed on a timely basis. Ensure all data requirements of NY State AIDS Institute and Ryan… more
- Intuit (New York, NY)
- …tax preparation and enables our customers to file with confidence. We leverage data and insights to innovate and enhance our consumer offerings. Now, we are ... and leading a high-performing team that drives results through data -driven insights in consumer lending spaces, and understands the... scientists etc.) to enable decision support and key customer insights in the consumer lending risk and analytics… more
- Sprinklr (NY)
- … customer service skills * Demonstrate strong understanding of data workflows and root cause analysis, accountability, compliance, confidentiality, adherence to ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
- Highmark Health (Albany, NY)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... mature, this role will support advanced analysis of varied and multilevel data in exploratory, evaluative, and research-adjacent analytic work, and development of… more
- M&T Bank (Buffalo, NY)
- …M&T Bank's retail banking network. This role sits at the intersection of data , strategy, and customer experience - supporting front-line teams with actionable ... reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes. + **Drive Data -Backed Decision Making** : Analyze large… more
- MVP Health Care (Schenectady, NY)
- …and at least 1 year of experience working with Health Care data + Working knowledge of Provider Billing/Reimbursement methodologies + Foundational knowledge of ... and products and awareness of competitive landscape + Working knowledge of MVP Data assets including claim, pharmacy, member and provider data + Proficiency… more
- Public Consulting Group (Albany, NY)
- …on optimizing program knowledge. **Duties and Responsibilities** + Manages client customer service requests via email and telephone regarding PCG systems, time ... manner. Produces monthly and quarterly reports based on systems data to meet client and team deliverables. + Coordinates...and staff. **Required Skills** + Ability to provide superior customer service support via phone and email. + Excellent… more
- Highmark Health (Albany, NY)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... the enterprise, including but not limited to, Clinical Strategy, Sales/Client Management, Customer Service, Claims, and Medical Policy. The person in this position… more
- Cardinal Health (Albany, NY)
- …& expense. Pricing Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision ... making when operationalizing customer , manufacturer, and group purchasing contracts. **_Responsibilities_** + Load...group purchasing contracts. **_Responsibilities_** + Load pricing and membership data into SAP to ensure accurate pricing flow and… more