- Owens & Minor (Richmond, VA)
- …a REMOTE (Work from Anywhere in the US) Position_** Responsibilities: -work with external data owners and business users to provide robust product data for the ... fulfill operational needs internally -work with digital marketing to curate customer -facing product taxonomy in line with downstream expectations for eCatalog and… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer ... experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive… more
- Sprinklr (VA)
- … customer service skills * Demonstrate strong understanding of data workflows and root cause analysis, accountability, compliance, confidentiality, adherence to ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
- Highmark Health (Richmond, VA)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... mature, this role will support advanced analysis of varied and multilevel data in exploratory, evaluative, and research-adjacent analytic work, and development of… more
- Leidos (Norfolk, VA)
- …to support efforts for Service Management, Integration, and Transport (SMIT), virtualized data centers. SMIT is the largest IT services program for the Navy. ... Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its… more
- The MITRE Corporation (Mclean, VA)
- …and stakeholders. This provides us with unprecedented access to expertise, ideas, and data . You will be a critical Finance subject matter expert (SME) as part ... Analysis. Job Description: + Develop innovative, multidisciplinary approaches for analyzing financial data and trends that may impact the US financial system and… more
- Public Consulting Group (Richmond, VA)
- …on optimizing program knowledge. **Duties and Responsibilities** + Manages client customer service requests via email and telephone regarding PCG systems, time ... manner. Produces monthly and quarterly reports based on systems data to meet client and team deliverables. + Coordinates...and staff. **Required Skills** + Ability to provide superior customer service support via phone and email. + Excellent… more
- Oracle (Richmond, VA)
- …tracking, and communications with stakeholders. - Leverage analytics, AI, and enterprise data sources to enhance analysis, scenario modeling, and decision support. - ... Self-directed with strong initiative; balances creativity with sound judgment and data -driven decision making. + Quickly assimilates complex information and business… more
- General Dynamics Information Technology (Springfield, VA)
- …responding to cybersecurity events and incidents not limited to; Analysis of data within SPLUNK, IDS/IPS, ACAS, ESS (HBSS), FIREPOWER, and security related ... daily use of threat intelligence, analysis of anomalous log data and results of brainstorming sessions to detect and...detect and eradicate threat actors and protection teams on customer 's networks. + Perform malware analysis with DCO tools.… more
- Highmark Health (Richmond, VA)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... the enterprise, including but not limited to, Clinical Strategy, Sales/Client Management, Customer Service, Claims, and Medical Policy. The person in this position… more