- Wolters Kluwer (Coppell, TX)
- …+ Conduct utilization reviews with customer providing actionable insight into product usage and making data -driven recommendations for improvement + Work ... Success Specialist plays a high-impact role in managing strategy and product utilization across the PHT...customer success platforms and CRMs (Salesforce, preferred) + Data -oriented, consultative approach to promote product utilization… more
- MongoDB (Austin, TX)
- …to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly ... to create, transform, and disrupt industries by unleashing the power of software and data . We enable organizations of all sizes to easily build, scale, and run… more
- The Hertz Corporation (Austin, TX)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... customer -facing environments. Whether your background is in contact center operations, loyalty strategy , customer segmentation, or CX design, you know how to… more
- Google (Austin, TX)
- …Ability to identify and prioritize key initiatives that will have an impact on customer success metrics (eg, product adoption, sentiment). The Customer ... lifecycle. Their primary goal is to drive adoption, maximize product usage, and foster long-term customer loyalty....Google . **Responsibilities:** + Develop and execute a global customer success strategy that drives adoption, usage… more
- Amazon (Austin, TX)
- …emerging needs and trends in enterprise AI adoption * Analyze implementation data , customer feedback, and success metrics to continuously improve solution ... requirements Cross-Functional Leadership * Lead cross-functional initiatives that span delivery, product , and GTM teams to improve overall customer experience… more
- Amazon (Austin, TX)
- … strategy , working collaboratively, and take pride in solving customer problems. Most important, they will work shoulder-to-shoulder with other senior ... role for you. Key job responsibilities The Measurement and Data Science (MADS) Reporting User Experience team is responsible...engineers, product leaders, and software development managers to deliver truly… more
- Amazon (Dallas, TX)
- …customer advocacy through success story documentation and advocacy program participation. Product feedback loop: - Collect and communicate customer feedback, ... learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption....customer requests and pain points to identify potential product improvements. About the team Diverse Experiences AWS values… more
- Resideo (Irving, TX)
- …Marketo, HubSpot, Pardot, Salesforce Marketing Cloud, Braze, Iterable, etc.). + Familiarity with data enrichment tools and customer data platforms (CDPs). WE ... digital marketing strategies. We're looking for a strategic and performance-driven Customer Engagement Manager to lead and evolve our digital engagement marketing… more
- NRG Energy, Inc. (TX)
- …of the organization to ensure we understand consumer perception and deliver a customer -centric experience in alignment with business strategy . This role will ... tools. + Manage customer survey file process, including survey file recipient data flow, appended metadata, export files and data extraction. + Automate and… more
- Amazon (Dallas, TX)
- … customer engagement: - Develop and execute customized success plans with customer 's enterprise adoption strategy and business goals for respective service ... learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption....advocacy through success story documentation and advocacy program participation. Product feedback loop: - Collect and communicate customer… more