- Datavant (Richmond, VA)
- …Given our SaaS business model and our focus on a "land and expand" strategy , Customer Success is absolutely vital to our long-term profitability. We will ... Datavant is a data platform company and the world's leader in...cases effectively + Influence future lifetime value through higher product adoption, customer satisfaction and overall health… more
- The Hertz Corporation (Richmond, VA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... customer -facing environments. Whether your background is in contact center operations, loyalty strategy , customer segmentation, or CX design, you know how to… more
- Amazon (Arlington, VA)
- …emerging needs and trends in enterprise AI adoption * Analyze implementation data , customer feedback, and success metrics to continuously improve solution ... requirements Cross-Functional Leadership * Lead cross-functional initiatives that span delivery, product , and GTM teams to improve overall customer experience… more
- Amazon (Arlington, VA)
- …customer advocacy through success story documentation and advocacy program participation. Product feedback loop: - Collect and communicate customer feedback, ... learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption....customer requests and pain points to identify potential product improvements. About the team Diverse Experiences AWS values… more
- Amazon (Arlington, VA)
- … customer engagement: - Develop and execute customized success plans with customer 's enterprise adoption strategy and business goals for respective service ... learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption....advocacy through success story documentation and advocacy program participation. Product feedback loop: - Collect and communicate customer… more
- Dollar Tree (Chesapeake, VA)
- …Position (Job Purpose)** _- Major purpose and functions of the position._ The Customer Engagement Manager will lead the marketing strategy and planning, ... scaling the email marketing program, ensuring timely, relevant, and data -driven communications that support seasonal priorities, promotions, and loyalty initiatives.… more
- Ralliant (Richmond, VA)
- …Architect** to lead the design and integration of our digital ecosystem-spanning ecommerce, customer data , and content systems. This is a high-impact role where ... digital platforms across Ecommerce, ERP, CRM, PIM, CMS, and customer data systems. + Lead the front-end...+ Build and maintain API connectors for dynamic content, product data , and backend systems. + Establish… more
- Merck (Richmond, VA)
- …Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization ... **Job Description** The Vaccine Customer Representative (VCR) supports customers by providing clinical...may not be limited to:** + Engaging in balanced product sales presentations with Health Care Providers and Health… more
- CenterWell (Richmond, VA)
- …our caring community and help us put health first** The Lead - Medicaid Customer Success oversees strategy and operations for multiple Medicaid markets. This ... identify opportunities and implement program improvements to enhance our member and customer experience. + Partner with market, government affairs teams, sales teams… more
- Somatus (Mclean, VA)
- …and stakeholders across cross-functional teams (leadership, marketing, account management, product and development, data and analytics, market operations, ... well-being + Community engagement opportunities + And more! AVP, Customer Success will be responsible for customer ...development within new and existing clients + Lead the strategy for revenue growth for each client + Identify… more